I work for Road East as a Reservations Manager. Road East is a company that deal in the real Estate side of Hospitality, booking clients into different homes and ensuring they have a lovely stay. I also work with them on a freelance mode as a concierge for our clients booking activities for them and entirely just hosting them during their stay in Kilifi. As a concierge I also offer my Mixology services upon request.

As a private concierge my skills and duties have no limit from: Mixology Hosting Baby sitting chauffeur Waiting Personal Shopper among others. Basically role is to make sure that the clients are well and above okay during their stay and they need for nothing.

At Kimewaka Safaris, a renowned provider of immersive wildlife adventures, I bring my expertise in virtual assistance to enhance the efficiency and effectiveness of our operations. From managing complex itineraries and coordinating travel arrangements to handling administrative tasks and providing exceptional customer service, I am committed to delivering seamless and unforgettable safari experiences for our valued guests. I also take on the responsibility of ensuring my superior's days are productive and nothing related to Kimewaka Safaris or their personal life goes unattended to.

Prepared dining room for service by cleaning, dusting , organizing tables and placing table settings.Answered customer questions about hours, seating, and dietary information.Delivered excellent service to drive positive dining experience and repeat customer visits.Monitored front entrance for new guests to maintain the flow and effectiveness of the restaurant .Took reservations by phone, answered customer questions, and forwarded information on meals upon request.Monitored activity in restaurant to keep constant and efficient dining flow.Greeted customers warmly upon arrival and provided friendly and warm presence throughout their dining time.Used cash registers and credit card machines to bill customers.Resolved guest and employee complaints to maintain customer satisfaction and a healthy working environment.Relayed guests feedback or suggestions to manager and chefs on duty for further action.Accommodated special seating requests for guests upon request to enhance customer satisfaction.Trained new employees on best practices and restaurant policies to maintain high standards of service.

Met with existing customers and prospects to discuss business needs and discuss previous projects highlighting where we could improve.Managed customer accounts to secure customer satisfaction and repeat business.Collaborated with cross-functional teams to identify and address customer needs.Negotiated contracts with clients and developed relationships with key personnel.Developed, maintained and utilized diverse client base.Acquired customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.Developed and maintained strong working relationships with professionals.Built relationships with customers and community to promote long term business partnerships.Set and achieved company set sales goals.Met existing customers to review current services and expand sales opportunities.Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Environmental Audits and AssessmentsWaste Management and SustainabilityData Collection and AnalysisCommunity Education and Training

This an example of pray and pushGenerated and executed event ideas .Collaborated with external providers to make sure the supplies needed hot to us in time.Demonstrated skills in communication and negotiation by acquiring venues for the events at the budget suggested and acquiring social media marketers who could work and achieve the goals desired in marketing.Recruit staff who could help the company accomplish what was set.Demonstrated a high level of initiative and creativity while tackling difficult tasks.Planned resources, conducted budgeting and managed cash flow.

Communicated product quality, value, composition to entice the customer.Organized restock of merchandise to keep up with the sales demand.Approched and casually conversed with potential customers with the goal to develop brand loyalty.Collaborated with other brand ambassadors to ensure we all communicated the same message and worked as one body.Identified high traffic, customer centric location and built a rapport with the brand suppliers.Organized future sampling events.Developed weekly reports to communicate the market trends, new promotions, strengths and weaknesses.

Collaborated in projects to create awareness on the spread of HIV amongst inpatients and outpatientsTested a total of 300 people per monthCoordinating plans for home based visits every mid month.Educating CHEWs on HIV transmission, protective measures, PEP, Prep and their uses.Participated in team projects.Worked well as a team member, providing and guidance.Demonstrated respect, community and willingness to help and learn wherever needed.Strengthened communication skills through regular interactions with others.Demonstrated skills in excel sheets, MS word and report writing.Organized ,detail-oriented and goal oriented with a strong work ethic.Demonstrated a high level of self initiative and creativity while tackling difficulties.