Nancy Gray Email & Phone Number

• Develop and maintain a network of contacts to help identify and source qualified candidates.• Develop an effective pipeline of top talent available for immediate hire• Identify viable candidates using a variety of creative approaches, including Job boards, Internet, Alumni listings, Online professional associations, cold calling, and networking• Identify and pre-screen candidates to fill mid-level to senior level positions• Work closely and maintain excellent work relations within the organization• Manage and coordinate communication with candidates to coordinate and schedule phone or F2F interviews and ensure effective connection with the hiring organization• Work in a deadline driven, dynamic environment.• Maintain current, accurate and well-ordered documentation on all candidates and searches.

• Remotely accessing customers’ computers, identifying issues; researching answers; guiding customer through corrective steps and educate customers about the issues• Responsible for briefing and educating the customer about the product or service information offered by the company• Interact with customers to understand their concerns & solve their queries, also provide information on their requests • Convert the customer support query into a sale by upselling• Patiently explain the procedures to rectify customer’s queries• Frequently update CRM System and provide necessary Sales Reports on requests