I assist two high level managers in the organization. I work directly for Edkey, Inc. and assist the CEO, and I work with the Children First Foundation and assist the liaison with Children First Foundation.

• Answered heavy calls from multi-line phone system and routed calls to proper plant within the US or to the proper department of the Corporate and Fayetteville offices• Assisted the Fayetteville sales staff and Inside Sales Manager• Customer service to walk in customers• Ordered office supplies for Corporate and Fayetteville offices.• Retrieved mail and distributed to proper personnel • Prepared FedEx and UPS packages for shipment• Greeted guests, government officials and other appointments for Corporate staff• Assisted in employment applications

My military husband deployed to Afghanistan and while he was gone, I returned to Arizona and took this job at a five star RV Resort. Upon his return, I went back to North Carolina and returned to my position at Union Corrugating Company.

• Handled sensitive materials daily to include - name, address, social security numbers, tax documents of applicants• Import multiple files from online database from the Department of Education• Process all files with emphasis on ISIRs, MPNs, Pell Grants, loan originations and loan disbursements• Process applications that require verification from applicants• Troubleshoot a wide variety of problems due to error by applicant or electronic issues• Research Department of Education Regulations via internet to stay in compliance• Assist applicants heavily via email, phone or in person• Interact heavily with students of all grade levels • Interact with various offices to include supervisors and staff members

• Organized construction files for a multi-million housing project • Maintained departmental files on all grant projects, forms, correspondence, contracts, and recipients; tasks included organizing, purging and verifying files for Records Retention• Verified all contractor files included applications, and proof of current state licenses, contracts were signed and notarized, and all permits had been properly obtained• Serviced loans for grants, revolving loans, and deferred loans, which included tracking payment of property taxes, homeowners’ insurance renewal and payments or affordability updates• Verified all revolving loan and grant participants secured homeowners insurance and paid property taxes• Provided technical support as needed for special projects, events, and meetings• Managed calendars, travel, meetings, minutes and administrative tasks as needed