Director, Customers Account Management
CurrentResponsible for Annual Software Support and Maintenance Renewals - 3 full time Contract Administrators in the Americas and additional team members globally; successfully met or exceeded all annual revenue goalsResponsible for global order processing - in 2020, team expanded to multiple global locationsResponsible for SaaS order management, annual invoicing and renewals-extensionsWork with Product Management and IT on all new product definitions and SKUs for Salesforce.com systemWorked with Finance on new integration to Finance as a Service SystemWorked extensively with IT team on data and Salesforce integration of Loftware and NiceLabelResponsible for licensing and order delivery