Nancy Hendrickson Email & Phone Number

175 E Houston Street. San Antonio, Tx 78205

• Conduct Scrum meetings for all of the different Scrum Events and Artifacts• Significant documentation of all projects (EOR Separation, Hub and Spoke, All Backend systems, and Corp Applications• Schedule and conduct meetings related to the AS-IS and TO-BE processes• Update the business and IT Department and maintain the documentation on both Jira and Confluence• Complete Model workflows for the AS-IS and TO-BE processes • Documentation of all the steps related to analysis, initiating, planning, executing, and closure of the entire SDLC• Validation of software development• User acceptance and approval processesReceivable Department• Handled all Release Management for the BI Team, Hub and Spoke Team, AS400 Team, and Manthan CRM as required

San Antonio, Tx

Senior Business Analyst/Project Manager• Research of potential COTS applications to determine if there is a possible solution that may meet most the business unit’s requirements• Analyze requirements and write requirements for the business units• Schedule and conduct meetings related to the AS-IS and TO-BE processes• Update the business units on all status and changes throughout the process• Complete Model workflows for the AS-IS and TO-BE processes• Documentation of all the steps related to analysis, initiating, planning, executing, and closure of the entire SDLC.• Validation of software development• Writing test scripts and conducting Testing of new software being implemented• User acceptance testing and approval processes• Wrote training manuals for developed or implemented software• Write Business Cases• Write Scope documents• Make recommendations on Project direction based on analysis and working closely with the business units

San Antonio, Texas Area

Full company analysis, ASIS, Requirements, TOBE, assist in software design, requirements, selection, and oversight of company needs. Full SDLC as new software is designed and implemented.

Overall operations of the entire company. Oversight of Media, Call Center, Sales, IT, Accounting, Real Estate, Building Management, Legal Department, and other operational procedures.

San Antonio, Texas

Oversight of the HAZMAT EESOH-MIS websiteReview all Change Requests submitted related to the HAZMAT siteDetermine validity of the change request and determine if it is a viable requestWrite up USE-CasesWrite the AS-IS and TO-BE processes utilizing VisioWrite functional requirementsWrite design documents to design updates to the software/websiteWork with the development team to insure the software is updated and will perform as desiredConduct testing on the newly updated softwareWork with the HAZMAT team to improve the website on a regular basisReview all new releases to the HAZMAT site and continual improvement of the software

San Antonio, Texas Area

Open Systems Technology/AMCAD November 2013 – June 2014Business Analyst, District Attorney, San Antonio, TXAnd Criminal County and District Courts Facilitate Integrated Product Team (IPT) meetingsReview programs related to Business Intelligence (BI) and make recommendations to senior leadershipWrite interface documents for internal and external Write Define and Design documents to develop the softwareFacilitate meetings related to BI and senior leadership programs related to the District Attorney (DA), Criminal County and District Courts, Court Magistration Office, and the Sheriff’s DepartmentDevelop testing documents, test scripts, and conduct testing on all AMCAD District Attorney Software being developedConduct functional testing of the new DA software systemConducted full analysis the AS-IS processes and TO-BE Processes and conduct a full GAP analysis Traveled to onsite locations and developed process drawings for software development and installationAssist with data conversion and mappingConducted testing on software being deployedWrote reports and made recommendations related to the projectsWrite training manuals for the softwareWrite training programs for the developed software

Army Medicine/Ft. Sam Houston, Tx

• Review programs related to Business Intelligence (BI) and make recommendations to Senior leadership• Review program charters and other BI related programs and processes• Facilitate meetings related to BI and senior leadership programs that directed by the DoD Surgeon General• Review the Patient Center Medical Home (PCMH) dashboard development• Develop testing document and conduct testing on all PCMH dashboard requirements and views• Reviewed new projects being submitted to the DoD AMED Governance Process and organized and ran meetings to develop the analysis of the project• Conducted full analysis of the project to develop a full visual diagram of the high level process • Conducted meetings worldwide with team members to develop the process for multiple clinics, pharmacies, and emergency rooms• Traveled to onsite locations and developed process drawings for projects that were going through the governance process• Wrote reports and made recommendations related to the projectsProgram Manager• Wrote Project Charter and Management Plan for SIEM Project• Reviewed all financial status, monitored, and developed baseline information for the ESM Program• Assisted other Project Managers with their meetings on their projects• Developed Budget for the ESM Program Objective Memorandum (POM)• Arranged/Organized all financial meetings for the ESM Program• Facilitate Integrated Product Team (IPT) meetings

Anchorage, Alaska

• Review and revise current company policies to improve revenue and compliance with state and federal regulations• Developed and improved processes that increased revenue and decreased expenses• Increased external contact for additional clients for the company• Decreased client turnover and increased study growth for the company• Improved internal processes and communication for the company• Improved morale• Continue to review all regulatory changes and implement policies for the company

San Antonio, Texas Area

• Management Analyst for City of San Antonio, Department of Community Initiatives where I have successfully re-written the program manual for the Comprehensive Nutrition Program, conducted research of the Texas Administrative Code and the contract with Alamo Area Council of Governments (AACOG) to insure compliance while stream lining processes of the program

Anchorage, Alaska Area

Medical Assistant Administrator• Review, analyze, and make final decisions on Appeals related to health care facilities, physician services, and all other types of medical providers• Propose and write regulation changes• Propose and implement new coordination between different state agencies to ensure better provider, recipient, and public service• Recommend operational changes to increase productivity and improve customer service• Write Budget proposals and justifications for program

Master Of Science (M.S.), Business Organizational Management, 4.0 Out Of 4.0

Majored in Business Organizational Management and worked with a 3-person Team to be presented to main campus as to the success.

Bachelor Of Applied Science (B.A.Sc.), Human Services, General, 4.0 Out Of 4.0

Majored in Human Services Psychology