Nancy Herbert Email & Phone Number

Georgetown, Texas

• Assists major accounts with pricing, credit terms, and availability.• Confers with engineering and production departments to provide technical assistance for accounts. • Validates accuracy of sales orders in business system.• Estimates date of delivery for orders based on production and material schedules.• Investigates and resolves customer issues with delivery, warranty, replacement, and adjustment.• Reviews open orders, change orders, and expedite requests, and advises customers.• Responsible for regular communication with outside sales, marketing, management, and ensures all departments are aware of significant customer developments.• Builds and maintains strong customer relationships.

Round Rock, Tx

• Drove quality management and improvement focus to include maximizing inventory, replenishment programs, managing literature and allocation of product, pricing libraries, RMA issues, and margin focus.• Purchased and managed $1 million asset inventory. Ensured achievement of corporate turn’s metrics.• Managed expedites and supplier order acknowledgements ensuring timeliness, quality and customer responsiveness. • Generated and analyzed daily and monthly reports with emphasis on driving profitability and accuracy.• Proactively managed backlog and purchases and interfaced with Sales and Marketing manager on supply chain status and driving profitability and accuracy.• Managed website part numbers, pricing libraries, and streamlined asset management by establishing replenishment programs and reviewing allocation of products.• Certified ISO 9001 Internal Auditor.

Austin, Texas

• Managed offsite consignment inventory programs.• Consistently grew business for key accounts. • Generated inventory and audit documentation to ensure consistent, accurate, and on-time delivery. • Managed large multinational suppliers to purchase, schedule, receive, and deliver various materials to customers to guarantee just-in-time delivery of materials. • Delivered and managed customer correspondence from pre-sales to post-sales.