Nancy Houston Email & Phone Number

Saint Paul, Mn, Us

Pleasanton, California, Us

•Dedicated to enhancing value and satisfaction for our most strategic customers.• Foster strong partnerships with customer executives to ensure their voices are heard and valued, leading to impactful advocacy through references and case studies.• Collaborate closely with customers to explore and unlock new use cases for Workday, guiding them through our customer journey framework to maximize their investment and achieve their goals.

Pleasanton, California, Us

Seattle, Wa, Us

*Egencia (formerly Expedia Group, acquired by AMEX GBT Nov 2021)*• Consulting lead for 15 to 20 enterprise customers, managing 30+ projects, involving teams of 4 to 10.• Responsible for driving adoption, retention and growth through spend optimization and partnership management. • Manage and motivate team of analysts, own renewal & upsell strategy, revenue forecasting, contract negotiation, collaborate with account mngt and sales on onboarding & service enhancements. • Achieved outstanding profit margins, exceeded retention targets, re-signed clients to multi-year deals and led several value-creation initiatives. • Content creator for a multitude of projects, the most recent of which is a travel management academy. • Continuously encourage business analysts and consultants to take our deliverables to the next level.

Minnetonka, Minnesota, Us

• Optimized investments in corporate travel for 6 strategic enterprise accounts. • Managed and leveraged travel spend for complex hotel sourcing engagements with strategic enterprise accounts. • Developed strong partnerships with account mngt to support strategic renewal and upsell opportunities. Retained all accounts on multi-year deals and grew service portfolio. • Project lead for re-thinking and re-designing client-facing reports.• Won Achievement Award and scored 5/5 on annual reviews.

The Hague, Nl

• Developed partnerships with several major medical device companies to support with market access funding projects.• Led project to develop an interactive platform that introduced refreshed device funding model that drove an 88% revenue increase from 2016 to 2017.

The Hague, Nl

• Grew subscriptions by 300% within 6 months through implementation of medical device market segmentation insights.

Berlin, De

• Responsible for forecasting and budgeting for the Marketing team. Owned development of monthly shareholder reporting for Sales & Marketing success. • Analyzed marketing investments against CLV, identified opportunity to reduce TV campaign investments by 30%, leveraging seasonality rather than campaign frequency to increase customer reach and traction.• Built and designed dynamic scoreboard in PowerBi to support the C-suite's ability to rapidly adjust marketing strategies based on ROI & CLV.• Awarded "Employee of the Month" for my work on the TV campaign analysis.

Atlanta, Ga, Us

• Leveraged start-up accelerator community to build finance department from the ground up, developing scalable systems for company Finance & HR processes.• Co-developed pitch strategy and materials that secured 2+ million Euros in technology grants from the Investment Bank of Berlin and 1+ million Euros in series A investments; Co-lead investment project with UPS and Mastercard for further funding.• Known on my team as the "glue" that holds everything together.

Atlanta, Ga, Us

• Established partnership with KPMG Start-Up Innovation Center for bookkeeping support and organized entire bookkeeping structure for scale.

San Antonio, Tx, Us

• Organized and coordinated 8x educational forums, 4x wet labs, 4x board sessions and 2x incentive meetings within $2MM annual budget.• Hired and trained additional Event Coordinator to support with breadth and quality of events.

San Antonio, Tx, Us

Bethesda, Maryland, Us