Nancy Houston

Nancy Houston Email and Phone Number

Principal Customer Success Manager @ Workday
Saint Paul, MN, US
Nancy Houston's Location
Greater Minneapolis-St. Paul Area, United States, United States
Nancy Houston's Contact Details

Nancy Houston work email

Nancy Houston personal email

About Nancy Houston

I believe in the power of people, technology and strategy to elevate businesses beyond their limits. With experience that spans industries and continents, I specialize in transforming complex challenges into clear, actionable strategies that drive impactful change. I bring a global perspective—fluent in multiple languages and tuned into the unique dynamics of every partnership.My passion lies at the intersection of insight and innovation, whether it’s leading AI-driven initiatives or reimagining how customer success can shape an entire industry. I work closely with my clients, managing multi-million dollar portfolios and guiding them through high-stakes decisions with empathy, expertise, and a shared vision for what’s possible.I’m all about building genuine connections and creating solutions that stick—rooted in understanding, collaboration, and a commitment to long-term success. I don’t just offer strategies; I offer partnership, working side-by-side with teams to unlock their best outcomes and spark new ideas.If you’re looking for someone who blends strategic thinking with a human touch, who thrives on collaboration and isn’t afraid to challenge the status quo, let’s connect. Together, we can craft the next chapter of success—one that’s grounded in insight, driven by results, and always forward-looking.

Nancy Houston's Current Company Details
Workday

Workday

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Principal Customer Success Manager
Saint Paul, MN, US
Website:
workday.com
Employees:
25261
Nancy Houston Work Experience Details
  • Workday
    Principal Customer Success Manager
    Workday
    Saint Paul, Mn, Us
  • Workday
    Principal Customer Success Manager - Majors
    Workday Apr 2024 - Present
    Pleasanton, California, Us
    •Dedicated to enhancing value and satisfaction for our most strategic customers.• Foster strong partnerships with customer executives to ensure their voices are heard and valued, leading to impactful advocacy through references and case studies.• Collaborate closely with customers to explore and unlock new use cases for Workday, guiding them through our customer journey framework to maximize their investment and achieve their goals.
  • Workday
    Senior Customer Success Manager
    Workday Feb 2022 - Present
    Pleasanton, California, Us
  • Expedia Group
    Consulting Manager
    Expedia Group Aug 2019 - Feb 2022
    Seattle, Wa, Us
    *Egencia (formerly Expedia Group, acquired by AMEX GBT Nov 2021)*• Consulting lead for 15 to 20 enterprise customers, managing 30+ projects, involving teams of 4 to 10.• Responsible for driving adoption, retention and growth through spend optimization and partnership management. • Manage and motivate team of analysts, own renewal & upsell strategy, revenue forecasting, contract negotiation, collaborate with account mngt and sales on onboarding & service enhancements. • Achieved outstanding profit margins, exceeded retention targets, re-signed clients to multi-year deals and led several value-creation initiatives. • Content creator for a multitude of projects, the most recent of which is a travel management academy. • Continuously encourage business analysts and consultants to take our deliverables to the next level.
  • Cwt
    Strategic Sourcing Consultant
    Cwt May 2017 - Aug 2019
    Minnetonka, Minnesota, Us
    • Optimized investments in corporate travel for 6 strategic enterprise accounts. • Managed and leveraged travel spend for complex hotel sourcing engagements with strategic enterprise accounts. • Developed strong partnerships with account mngt to support strategic renewal and upsell opportunities. Retained all accounts on multi-year deals and grew service portfolio. • Project lead for re-thinking and re-designing client-facing reports.• Won Achievement Award and scored 5/5 on annual reviews.
  • Valueconnected
    Finance & Marketing Strategist (Contractor)
    Valueconnected Jun 2016 - May 2017
    The Hague, Nl
    • Developed partnerships with several major medical device companies to support with market access funding projects.• Led project to develop an interactive platform that introduced refreshed device funding model that drove an 88% revenue increase from 2016 to 2017.
  • Valueconnected
    Marketing Content Manager (Contractor)
    Valueconnected Jan 2016 - May 2016
    The Hague, Nl
    • Grew subscriptions by 300% within 6 months through implementation of medical device market segmentation insights.
  • Strato Ag, Subsidiary Of Deutsche Telekom
    Financial Controller (Sales & Marketing)
    Strato Ag, Subsidiary Of Deutsche Telekom Mar 2015 - Aug 2016
    Berlin, De
    • Responsible for forecasting and budgeting for the Marketing team. Owned development of monthly shareholder reporting for Sales & Marketing success. • Analyzed marketing investments against CLV, identified opportunity to reduce TV campaign investments by 30%, leveraging seasonality rather than campaign frequency to increase customer reach and traction.• Built and designed dynamic scoreboard in PowerBi to support the C-suite's ability to rapidly adjust marketing strategies based on ROI & CLV.• Awarded "Employee of the Month" for my work on the TV campaign analysis.
  • Itembase
    Finance & Fundraising Manager
    Itembase Jun 2013 - Feb 2015
    Atlanta, Ga, Us
    • Leveraged start-up accelerator community to build finance department from the ground up, developing scalable systems for company Finance & HR processes.• Co-developed pitch strategy and materials that secured 2+ million Euros in technology grants from the Investment Bank of Berlin and 1+ million Euros in series A investments; Co-lead investment project with UPS and Mastercard for further funding.• Known on my team as the "glue" that holds everything together.
  • Itembase
    Finance Associate
    Itembase Dec 2012 - May 2013
    Atlanta, Ga, Us
    • Established partnership with KPMG Start-Up Innovation Center for bookkeeping support and organized entire bookkeeping structure for scale.
  • Lifecell, An Acelity Company
    Event Manager, Medical Education & Wetlabs (Medical Devices)
    Lifecell, An Acelity Company Apr 2011 - Nov 2012
    San Antonio, Tx, Us
    • Organized and coordinated 8x educational forums, 4x wet labs, 4x board sessions and 2x incentive meetings within $2MM annual budget.• Hired and trained additional Event Coordinator to support with breadth and quality of events.
  • Lifecell, An Acelity Company
    Event Coordinator
    Lifecell, An Acelity Company Apr 2010 - Mar 2011
    San Antonio, Tx, Us
  • Marriott Hotels
    Management Internship
    Marriott Hotels Aug 2007 - Jan 2008
    Bethesda, Maryland, Us

Nancy Houston Skills

Budgets Teamwork Project Planning Customer Satisfaction Management Start Ups Microsoft Excel Negotiation Powerpoint Accounting Operations Management Leadership Payroll Project Management Revenue Analysis Marketing Creative Problem Solving Customer Service Training Problem Solving Workflow Analysis Business Development Business Strategy Marketing Strategy Strategic Planning Product Development Financial Reporting Forecasting Analytical Skills Fundraising Business Planning Entrepreneurship Pricing Strategy Financial Analysis Business Process Improvement Market Research Strategic Sourcing Team Building Business Analysis

Nancy Houston Education Details

  • Hotelschool The Hague
    Hotelschool The Hague
    Bachelor Of Business Administration & Hospitality Management (Major: Finance)

Frequently Asked Questions about Nancy Houston

What company does Nancy Houston work for?

Nancy Houston works for Workday

What is Nancy Houston's role at the current company?

Nancy Houston's current role is Principal Customer Success Manager.

What is Nancy Houston's email address?

Nancy Houston's email address is nl****@****dia.com

What schools did Nancy Houston attend?

Nancy Houston attended Hotelschool The Hague.

What skills is Nancy Houston known for?

Nancy Houston has skills like Budgets, Teamwork, Project Planning, Customer Satisfaction, Management, Start Ups, Microsoft Excel, Negotiation, Powerpoint, Accounting, Operations Management, Leadership.

Who are Nancy Houston's colleagues?

Nancy Houston's colleagues are David Phillips, Christopher Grant, Pmp, Samir Shekh, Jacob Maslana, Taylor Glenn, Angélica Topete, Juan J. Echeverria.

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