Greet housing residents as they walk into the office, tell them about the Jobs-Plus program, assist them in filling out the registration package, answer phones, transfer calls, take messages, schedule residents for various training classes, to meet with case managers, placement coordinators, or financial counselors; help residents complete community service hours, maintain filing system, assist in event planning, Train newly hired community coaches in office administrative duties. Update and maintain TAAG system with referrals, milestones, activity logs, case notes, and other resident personal information.

Took payments on insurance, service repairs and loans at the cashier window; made sure all contract paperwork was complete in customers deal jacket; updated customer personal information in the Discover system; updated all vehicle insurances in customer accounts as they were brought in; updated phone number and address changes in customer accounts; translated for non-spanish speaking managers during contracting process; pulled contract videotaping from camera server and burned onto DVDs and placed in customer deal jackets.

Assisted newly hired civil service employees and new military officers with their training and education plans; ensured they completed all training requirements needed for certification in their positions whether it be Program Management, Logistics, Engineering, Information Technology, or Contracting; maintained the training files for over 200 employees for the 311 HSW Aeronautical Systems Division; attended weekly division staff meetings; set up classrooms and training materials for various training classes; met with instructors to ensure all went smoothly with training classes; updated all training and education completions in member records.