• Provide administrative support to Manager and Project Technologist• Monitor and update JDE1 budget tracking database against forecasts, actual expenditures and variances• Prepare quarterly and draft annual reports for the Ministry of Education Building Envelope Program• Monitor expenses and conduct financial audits to reconcile capital projects in various funding programs • Undertake additional tasks: elected by management to assemble Prezi Presentation for DAS • Liaise with internal and external stakeholders regarding various project/program information, funding and administrative related issues• Conduct BC Assessment and land title searches• Develop various file summary trackers to identify team workload issues and funding pressures• Maintain and prepare P-Card statements, attendance records, vacation and flex day schedules

- Manage daily operations in high-paced industry: receiving and allocating appraisal orders - Bookkeeping using Excel and QuickBooks- Process invoices for payment for private and broker residential appraisal orders- Provide administrative support: incoming calls, scheduling appointments, quoted orders, follow-up emails- Developed an order tracking spreadsheet using Excel - Liaise with numerous appraisal management firms for administrative support and quotes for high-end properties- Manage monthly payroll: developed tracking systems, prepare documentation, and bank deposits- Provide training support on new and updated software - Ensure filing systems are updated and organized – electronic and hard copies- Prepare and organize appraisal information to streamline data entry for residential appraisal reports- Verify accuracy to ensure appraisal reports adhere to lender’s requirements and add-on requests

- Trained employees on the essentials of maximizing their warranty attachment through emails and presentation of different sale techniques- Achieved 100% customer satisfaction by building productive relationships, resolve complex issues and win customer loyalty from approximately 150 customers per month- Demonstrated problem solving and listening skills –diffuse difficult customer situations with tact and ease• Optimized sales by establishing best practices, procedures, and strengthening customer relationship- Provided administrative support to organize and catalogue documents to increase efficiency by 20%- Managed numerous projects that includes processing orders for shipment through ATS and Purolator, inventory control, ensure supplies/accessories are stocked, and responsible for overall store appearance