Sr. Technical Writer
CurrentSenior Technical Writer May 2006 to Present• Performed the documentation transition from FrameMaker to MadCap Flare.• Performed the documentation transition from individual manuals to single source, topic-based files.• Primary writer of cyber security software products, passive sensor hardware and software products and training documentation. • Created, revised and maintained software installation manuals, provisioning (administrator and operator) manuals, maintenance and troubleshooting manuals, release notes, upgrade manuals, a glossary, data sheets, a system description manual and more. • Edited field alerts • Created cyber security training classes and passive sensor training classes. • Attended core team meetings. • Managed part numbers and the ECO process for the documentation portion of the Agile database since 2010. • Managed the purchase requisition process (Reqlogic) for our department. Training Coordinator August 2009 to August 2011(In conjunction with Technical Writing)• Scheduled training classes, • Contacted students, sent welcome letters with airport and hotel information, and sent invitations for visas as needed. • Prepared the training room, ordered training materials and lunches. • Contacted and scheduled the trainer.
