Manage front desk employees, make work schedules, solve minimal and major problems, and take care of customer complaints. Make sure the PMS is functional at all times. Hiring and training new staff for day, evening and night shifts. 24 hour support for the front desk staff. Solve minor technical problems with computers, balance the night audit work, and make payments on general ledger accounts. Responsible for making revenue impacting decisions. Champion of all programs in use by all the departments. Replace the General Manager, Accountant, and sales during vacations.

Reserved meeting rooms, suggested menus, helped plan conventions and weddings. Supervised meeting set-ups. Prepared all event contracts, and sales reports. Made follow up calls with clients, and dealt with any customer complaints. Held weekly meetings with heads of departments informing them of the upcoming events as well as give them feedback on past events.

Made deposits and withdrawals for clients, sold banking products. Responsible for balancing all transactions made. Took care of minor customer complaints.

As Telephone Operator- Answered all incoming calls and transferred them to the appropriate department. Prepared the next day's arrivals. As Receptionist- Greeted guests in a professional and friendly way. Checked-in and out guests, answered guest questions, and handled minimal problems and complaints.

Made deposits and withdrawals for clients, sold banking products. Responsible for balancing all transactions made. Took care of minor customer complaints.