Nancy Lee Email & Phone Number

San Francisco

Windows Systems Administrator/Email AdministratorCreating/disabling accounts, creating distribution lists and security groups in Active DirectoryAssisted with build-out and migration of Exchange 2003 to 2007 for over 4000 accountsProviding support for Exchange 2003/2007 issues including mail routing issues, backed-up queues, calendar & offline address book.

Provided desktop support to 2400 Palm employees, locally and remoteDeployed laptops and workstations utilizing Windows across 3 major upgrade projectsBuilt, maintained and deployed new images for all users globallyTeam member in the 2003 domain change from Palm to Palmone that impacted every computer, server, and networking device globally. This was.

Providing desktop support to 2500 SAP employeesStreamlined the image creation process using Ghost and deploying laptopsSetting up network and local printersTroubleshooting software/hardware issuesInstalling and upgrading software/hardwareDeveloped Support Processes for PDAs

Track ComputersProviding desktop support to 4000 Applied employees across multiple campusesDeployed laptops, workstations, and monitors as part of an Upgrade ProjectReimaging computersTroubleshooting software/hardware issuesInstalling and upgrading software/hardwareTroubleshooting network issuesProviding assistance with server backups

Provided computer and technical assistance to 8,000 CCSF studentsTroubleshooting support network problems on the MS, Novell, and Unix networksReimaging computersTroubleshooting software/hardware issuesInstalling and upgrading software/hardwareAnswering phones and questions from students in the lab on a daily basis