Nancy Lian Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

Key Responsibilities. Managing effective collections and efficient processing of payments from all license clubs in all Southeast Asia region in strict accordance with contractual arrangements.. Maintain Licensee database and contact licensees and sent statements on outstanding accounts. Maintaining accounts receivable balances within agreed monthly targets. Manage debt collection letter i.e. Suspension and Termination letters to the respective debtors that reached more than 45 days and provide collection cases for the Finance Manager.. Create trust relationships with debtors when possible to avoid future issues by negotiating payoff deadlines and payment plans. Provide administration support to the Finance team as directed by the Finance Manager like managing Petty cash and asset register for the Kuala Lumpur office . Payment allocation to the respective accounts once the payment is in.. Undertake all other duties as directed by the Finance Manager and Chief Operation Officer. Prepare monthly and quarterly debtors ageing report for the Management teamKey Achievements.. Manage to bring down the debt during covid times from 150% to 90% to pre covid times.

Kuala Lumpur, Malaysia

Key Responsibilities• Reduced Debts and DSO to a target minimum per month. Ensured all receipts and credits are correctly allocated.• Established and maintained great customer relationships to maximize account performance.• Managed customer accounts by ensuring any issues and queries were dealt with professionally and resolved quickly & efficiently ensuring no payment delays.• Identified accounts that required special resolutions by consulting the sales representative and or escalating to management for reasonable resolution• Credit Management related processes as requested by Credit Manager like processing Credit card payment remotely and process invoices thru supplier’s system.• Produced dunning letters and statements fortnightly.Key Achievements• Managed active customer ledgers and met target collections of 95% of revenue.• Recovered RM500,000.00 outstanding older debts of over 1year by utilizing person tracing skills and succcessfully negotiating payment ‘s plan.

Petaling Jaya

Key Responsibilities• Debt collection-consisting of calling, faxing and emailing customers for payment.• Corresponded with customers and negotiated clearance of their arrears. • Daily Banking duties-consisting of: reconciling bank statements, remittances and banking cheques.• Processing credit notes for early payment discount since the implementation of GST.• Performed accounts reconciliation and developed a recovery system and initiated collections effort.• Processed invoices to B2B systems and verified credit notes from the client systems.• Processed posting of payments to customer accounts and assisted with month end closing.Key AchievementsIncreased customer satisfaction by listening to their complaints, taking the time to investigate the matter and responding in a timely manner

Kuala Lumpur, Malaysia

Provided financial, clerical and administrative services to ensure efficient, timely and accurate payment of Accounts which include supporting the administration team while assisting with debt collections for redistributive stockist.

Kuala Lumpur, Malaysia

Handled quarterly PMI’s subsidiary companies Management of Account, asissted the Account Executive and Accountant in preparation of PMI’s payment vouchers, filing, issues cheques and letter to the respective banks in natters like the maturity of Fixed Deposits, rollover letters of bank facilities and telegraphic

Kuala Lumpur, Malaysia

Handled the refund of the personal insurance claim by issuing cheques to the respective claimant, issuesletter to the respective banks to credit the monies to the respective agents and do some clerical jobs.