Senior Branch ManagerMinute Loan CenterMillsboro, DE• On-site training was provided by me.• Followed up with customers by phone or emall after each merchandise sale to answer any last-minute questions• Evaluated employee performance and devised strategies for improvement• Used discretion and good judgment when it came to using company materials and supplies.• Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.• Identified and resolved strategic and tactical issues that impacted sales management and operations.• Provided each customer with exceptional service by listening to their concerns and answering their questions• Provided service to store customers and wrote customer contracts• Reviewed and edited loan agreements to improve efficiency and accuracy.• Hired, trained, and mentored employees after recruiting, interviewing, and hiring them. I also implemented a mentoring program to encourage positive feedback andengagement.• Increased branch sales by cultivating and deepening customer loyalty through incentive programs

• Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.• Worked with the team to improve efficiency on various projects.• Communicated with managers from other departments to maintain transparency.• Keep track of all transactions on a daily basis and generate invoices and reports for the manager.• Advanced to keyholder and assistant manager-in-charge in the absence of the manager.• Communication with customers• Ensure that all account opening forms and customer instructions are error-free.• Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.• Resolving conflicts (internal and external)• Assisted the manager with the interviewing of potential employees and gave feedback.• Controlling a client information database taught me how to manage data.• Kept work areas clean, organized, and safe to promote efficiency and team safety.• I'm bringing in new customers

ManagerTarget Mobile/ Sck mobile• Generated repeat business through excellent customer service.• Counted cash drawers and made bank deposits• Increased sales by creating and analyzing weekly inventory reports.• I'm establishing a loyal customer base.• Hired staff members who brought talent, enthusiasm, and experience to an already talented team by recruiting, interviewing, and hiring them.• Meet or exceed store sales and profit targets by inspiring consumer loyalty.• Examined performance data in order to track and measure productivity, progress toward goals, and activityDover, DE• Implemented proof-of-concept strategic initiatives, such as digital signage and guided selling plans, for future goals.• Development and coaching• Organized and led weekly store meetings for all employees to discuss sales promotions and new inventory, as well as provide a forum for all employees to express their : Maimain lie sores seup and daly operations pet chedule ization me die inge curet busines conditions.• Finished all of the procedures for opening and closing the point of sale, including counting the contents of the cash register.• I'm known for creating a high-performing work environment and streamlining processes.• Keep track of inventory and make sure products are available.