Following intensive training in behavioral health, responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Administration of intake documentation following HIPAA protocols. Provide outstanding service to all customers and strive to resolve member and provider needs on the first call. Expected to achieve or exceed performance expectations and operations production and quality standards within 90 days… Show more Following intensive training in behavioral health, responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Administration of intake documentation following HIPAA protocols. Provide outstanding service to all customers and strive to resolve member and provider needs on the first call. Expected to achieve or exceed performance expectations and operations production and quality standards within 90 days. Programs used include MS Office, Edge, Outlook, Zoom, Avaya, and a VPN while working remotely. Show less

Home owner, landlord and full-time parent.

Assistant to business owner and operator, Terry Benioff, in her medical transcription business. I provided general office assistance including answering calls and emails in a timely fashion. I am trained in downloading complex medical files to be transcribed accurately and quickly. Checking and uploading the files to each doctors assistant via the Internet, following strict HIPAA protocols.

Call center associate for a major mobile phone company. Responsible for making daily sales and service goals, while providing one call solutions.

Seasonal position with Verizon Wireless in busiest regional retail store. Responsible for retail sales, billing and service of all cell phone platforms and accessories by phone and in person.

Christian oriented Multimedia and bookstore sales and marketing store associate. Promote, suggest and sell to customers online, by phone and in person.

Microsoft contractor working offsite on internet search engine project. Team member hired by Aquent in Seattle.

Operating a media center, my responsibilities included acquisition, maintenance and operation of all equipment and organization of equipment and media. Produced media using Photoshop and PowerPoint for national recruitment events.

NPR segment producerNPR station affiliate in Seattle, WA. KUOW-FM.Jan 1996 - Jan 1997Produced a segment to be aired on national public radio on the subject of food in the Northwest during the program Guerilla Gourmet. As an associate producer I was responsible for choosing a food related subject, recording and editing a short piece with a weekly deadline. Worked with Weekday host and producer Steve Scher.

Employed by KPBS-TV, a PBS affiliate. Roles included studio and remote camera and sound operator, set construction and design, floor director and assistant producer.

Public Relations department assistant. Wrote and distributed newsletters to local community and contributors and maintained membership database.