Nancy Matthews Email & Phone Number

United States

• Work with a Public Sector Team. Client facing consultant with experience in technology solutions for benefits administration.
• Collaborated with solution consultants, operational support and external customers to configure requirements, test configuration, triage, review and resolve defects.
• Managed issue escalations that originate from customers. Oversee customer escalations in partnership with Program Managers, Customer Management, and other leadership to quickly resolve issues.
• Tracked ongoing delivery and KPI metrics, including timelines, utilization, estimation accuracy and quality.
• Created and managed internal and external test strategy, plans, and scenarios. Partnered with external customers to demo, train on the software and execute testing for the application purchased.
• Facilitated internal team using Scrum and Kanban methodologies. (Sprint planning, grooming retrospective and daily stand up)

Arkansas, United States

• Managed team of 20 people ensuring support items were addressed timely manner for go-live of Enterprise wide Planning solution project.Selected accomplishments:
• Communicated, coordinated, and executed work with various teams in IT and business which ensured accounting issue was resolved and inventory was valued correctly, and inventory processes were working properly.
• Planned and executed testing cycles (unit testing, integration testing, end to end testing) that enabled successful releases for warehouse end to end process.
• Coordinated next release by collaborating with all teams to make sure they had all integration processes together which resulted in testing cycle completed within time frame and no down time.

Springdale, AR

• IT Inventory Management / Quality and Release
• Communicated, coordinated, and executed work with various teams around deployment and go-lives resulted in minimized support issues.
• Planned and executed sprint cycles, working with JIRA utilizing both Sprint and Kanban boards with teams, that led to efficient and successful implementation.
• Promoted collaborative environment by understanding team dynamics and encouraging good relationships within and outside of team, which created great partnerships and had everyone working together to ensure company.

Springdale Arkansas

• Supervised, trained, and encouraged testing team for SAP conversion project utilizing full time people and consultants. Utilized training skills, problem solving skills, communication, and influence skills to ensure.
• Created process flows for detailed program interfaces and wrote functional requirements and test cases for Warehouse enhancement and SAP conversion and Enterprise wide Planning solution projects which resulted in.
• Performed gap analysis of requirements from as-is functionality to current functionality which allowed identification of potential risks in warehouse system and then prevented any breaks and minimized downtime.

Springdale, Arkansas, United States

• Worked in team environment to set up work breakdown structure. Assigned and tracked tasks to completion. Created Functional requirements and test cases for project within SDLC (Software Development Life Cycle) Process.
• Worked with business to define business processes to prepare data to be loaded from legacy system into new Bill of Material’s (BOM) Portal application.

Springdale, Arkansas, United States

• Analyzed and tested new enhancements and supported working with customers.
• Worked on Trade implementation, using Microsoft Access, to cleanse data and ensure correct data was loaded into SAP system.
• Created user and internal training documentation and uploaded to SharePoint resulting in consistency in training and users were using most up to date information and process.

St Louis, Missouri, United States

Lead Analyst, contracted to work at U.S. Postal ServiceProvided Project Management on 2 applications. Worked with customer to analyze requirements for 2 releases of vehicle tracking application.