Nancy Nelson Email & Phone Number

Copperas Cove

Plan and execute operational procedures to ensure the smooth and efficient operation of the business. Perform duties and supervise in all aspects of operations including Box Office, Concessions, Attractions, Ushering and Projection. Ensure efficient and effective deployment of staff to provide service standard and manage business levels. Continuously review all aspects of the operations to maximize customer satisfaction, operational efficiency and effectiveness, enhancement of sales, profitability and standards. Responsible for coordinating and ensuring the effective training and development of all supervisors and staff including succession planning. • Set and ensure all procedures are followed.

Copperas Cove

Provide technical expertise and system administration on multiple information systems running operating systems such as Microsoft Windows 7 and Windows Server 2008, as well as a variety of other application software products required to support the Local Area Networks (LAN). Plan, coordinate and conduct the installation, testing, operation, troubleshooting, and maintenance of desktop hardware and software systems in the standalone, wired and virtual configurations. Manage local accounts, network connectivity, and access to systems and equipment. Resolve specific hardware and software problems on organization desktop, laptop and notebook computers. Ensure system functionality, integrity, and efficiency for all workstation operating systems, desktop applications, and electronic messaging software. Local trouble ticketing system to track significant issues and events in order to facilitate trend analysis and customer needs. Analyze trends in the nature and level of demands for organizational services. Utilize acquired knowledge to balance user requirements, available resources and organizational goals and objectives while striving to maintain top quality customer service. Implement established system security procedures and coordinates with the Information System Security Manager (ISSM). Apply system security vulnerability patches to desktop and server operating systems and various end user applications. Install, configure, and update networked-servers, virtualized-servers, and SANs in support of business processing requirements.

Fort Hood, Tx

Managed the day-to-day operations and planning of future events for the CTSF-TD. Coordinated between the CTSF-TD departments, Battle Command Network Support Directorate (BCNSD), Assistant Secretary of the Army for Acquisition, Logistics, and Technology (ASA(ALT)) Program Executive Office. Directly coordinated between CTSF-TD and Battlefield Functional Area Program Manager representatives, Department of the Army Staff LNOs and other test agencies to maintain operations and plans oversight for all projects and software Blocking Events within the Warfighter Mission Area test and evaluation. Developed cost estimates and performed manpower forecasts in support of CTSF-TD activities. Responsible for the direct coordination of visitors for the CTSF-TD ensuring the success of the organization. Tracking and monitoring of suspense’s assigned to the CTSF, from entities within the organization or outside the local organization. Technical expertise and contact for SharePoint Portal configuration/design/development. Installs and troubleshoots video teleconferencing, and secure video teleconferencing, capability at the desktop level.

Killeen, Texas, United States