Nancy Norris

Nancy Norris Email and Phone Number

Director Operations at Fiserv
Nancy Norris's Location
Tarentum, Pennsylvania, United States, United States
Nancy Norris's Contact Details

Nancy Norris personal email

n/a
About Nancy Norris

Nancy Norris is a Director Operations at Fiserv.

Nancy Norris's Current Company Details

Director Operations at Fiserv
Nancy Norris Work Experience Details
  • Fiserv Signature
    Director Operations
    Fiserv Signature Mar 2006 - Apr 2020
    Managing staff, procedures, and work flow in support of distributed and core systems processing at multiple locations. Proven record of meeting and exceeding SLA requirements and client expectations.Primary skills include facilitating collaboration between diverse individuals and groups, change management, analyzing and maximizing the efficiency of work flows, disaster recovery, business recovery, and the resolution of escalated problems. Responsible for successfully transitioning a… Show more Managing staff, procedures, and work flow in support of distributed and core systems processing at multiple locations. Proven record of meeting and exceeding SLA requirements and client expectations.Primary skills include facilitating collaboration between diverse individuals and groups, change management, analyzing and maximizing the efficiency of work flows, disaster recovery, business recovery, and the resolution of escalated problems. Responsible for successfully transitioning a multi-shift, tactical operations department to 100% remote work in August of 2018. Show less
  • Fiserv
    Mis Team Leader, Technical Client Support Manager, Operations Manager
    Fiserv Feb 1998 - Mar 2006
    Held positions of increasing responsibility within the client services, technical client services, and operations areas.
  • Pnc Bank
    Senior Operations Analyst
    Pnc Bank Apr 1997 - Feb 1998
    Analyzing department work flows, determining standards,and recommending procedural and service improvements.Certification in HP Maynard MOST and mini-MOST workflow analysis tools was obtained for and used in this initiative.Successful projects included analysis of the customer information and bill payment departments.
  • Fiserv
    Research Analyst, Supervisor I/O Control, Manager Control Center, Senior Product Support Specialist
    Fiserv Apr 1981 - Apr 1997
    Held positions of progressive responsibility including implementing Process Control as a new department under Operations,playing a key role in transitioning 2 data centers to new locations, coordinating workflow between multiple departments and locations, training, documentation, and the resolution of escalated client and vendor issues.
  • South Pittsburgh Savings
    Tax And Insurance Supervisor
    South Pittsburgh Savings Jul 1979 - Mar 1981

Nancy Norris Skills

Problem Solving Negotiation Collaboration Change Management Managing Workflow Client Liaison Deliver Results Listener Problem Management Disaster Recovery Software Documentation Team Leadership Business Analysis Process Improvement Analysis Banking Management Requirements Analysis Business Intelligence Testing Business Process Improvement Itil Requirements Gathering Software Project Management It Management Business Process Integration Pmp Pmo Outsourcing It Strategy Visio

Nancy Norris Education Details

Frequently Asked Questions about Nancy Norris

What is Nancy Norris's role at the current company?

Nancy Norris's current role is Director Operations at Fiserv.

What is Nancy Norris's email address?

Nancy Norris's email address is na****@****erv.com

What is Nancy Norris's direct phone number?

Nancy Norris's direct phone number is +161735*****

What schools did Nancy Norris attend?

Nancy Norris attended Washington And Jefferson College, Robert Morris University.

What skills is Nancy Norris known for?

Nancy Norris has skills like Problem Solving, Negotiation, Collaboration, Change Management, Managing Workflow, Client Liaison, Deliver Results, Listener, Problem Management, Disaster Recovery, Software Documentation, Team Leadership.

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