Nancy Perry Email & Phone Number

Prague, Czechia

· Display exceptional customer service when providing inbound and outbound (phone, email, web form, chat, community) application/functional support and resolution to customers (external and internal).· Present the company in a positive and fair manner with timely updates and knowledgeable answers.· While acting as a customer advocate, develop strong.

Prague, Czechia

• Research with the customer to fully diagnose the issue; respond to the customer within established timelines utilizing standardized solutions.
• Resolve straight-forward cases immediately; determine resources required to resolve more complex cases.
• Troubleshoot cases and follow appropriate documentation steps to annotate all activities undertaken in order to resolve.
• Escalate unresolved customer issues as necessary to ensure timely resolution
• Routinely update the customer on open cases to gain additional information or advise of status. Interface with other Concur departments as necessary to resolve customer issues
• Develop and maintain working knowledge of Concur products including new releases and products

Prague, Czechia

• Hotels Management Support - Assisting through the phone and/or via e-mail in terms of access to internal platform of Expedia: accounts creation (credentials, password reset, technical issues related to account access).
• Advanced marketing support - Managing marketing solutions: promotions, content management, accuracy of content in our points of sale and amenities or services actually provided by the hotels - Managing training of.

Prague, Czechia

• Customer Care Mentor: Coaching and orienting new agents and other centres regarding processes, procedures, and approach to the customer
• BtoC Group booking:Managing and organization of group bookings for Travel Agencies and Tour operators
• BtoB Customer Support Agent Customer service and assistance through the phone and/or via e-mail in order to provide an excellent service to our Customer.

Master'S Degree, Medical Translation

Bachelor'S Degree, Foreign Languages Applied To Economics & Arts In Public Administration