Nancy Ring Email & Phone Number

Baltimore, Md

Mentorship & Education:➣ Leverage skills developed from 30+ years as an attorney in the collections and acquisitions space to provide expert leadership advice to small businesses in the healthcare, food and beverage, retail, manufacturing, real estate, and IT spaces➣ Offer 1:1 personalized consulting services with a specific focus on minority-owned businesses in Baltimore City to help these businesses drive revenue and thrive➣ Educate business owners on funding opportunities➣ Analyze business data and statistics to provide business owners with the necessary next steps for growth or expansion➣ Provide feedback on processes for a more streamlined and efficient operation➣ Facilitate meetings to ensure productivity➣ Connect small business owners with community resources and programs that promote growth, including peer advisories and mentors

Pikesville, Md

Staff Management:➢ Build and lead high-performance team of account representatives to consistently meet productivity and targeted objectives.➢ Facilitate operational workflow by managing all human resource functions for entry to senior-level personnel including time management, payroll, account allocation, and benefits packaging.➢ Work with staff to resolve HR-related questions while providing constructive coaching and feedback as needed.➢ Improve call center operations process by developing and conducting staff training on account evaluation, client approach, and regulatory compliance.➢ Cultivate a growth-oriented culture dedicated to transparency and integrity, engaging staff with effective communication and servant leadership.

Pikesville, Md

Worked in tandem with executive team to drive operational development for newly acquired collections agency to gain traction in mid-Atlantic region of the United States. Represent healthcare verticals such as medical practices, billing groups, and insurance companies, specializing in business to debtor and commercial consumer collections.Business Strategy:➢ Oversee call-center operations to streamline collections processes in adherence with federal and state laws including FCDPA and HIPAA compliance.➢ Generate new business and customer loyalty, partnering with executive team to develop enterprise objectives, new business strategy, and policies and procedures.➢ Facilitate settlement negotiations with legal representation and debtors, adapting payments to extenuating circumstances and federal / state protocols.➢ Drive effective work processes by providing oversight for all contract development for clients, proposals, and claims settlements.➢ Utilize progressive approaches to identify and implement disruptive strategies to existing processes and protocol.

Pikesville, Md

Client Services:➢ Built and maintained client retention rate of 95% due to outstanding leadership skills, business acumen, and sales expertise.➢ Serve as point of contact for all customer service operations, working with clients to manage account logistics, risk mitigation, and reporting.➢ Lead initiative on all sales strategy, providing insight on mission values and priorities to prospective clients in one-on-one pitch sessions.➢ Provide expert counsel in order to foster and strengthen rapport with prospective and existing clients using in-depth sales and legal expertise.

Baltimore, Md

Doctor Of Law - Jd, Law

Bachelor Of Arts - Ba, Psychology