Nancy Silva Email & Phone Number

Halifax, Ma, Us

United States

Massachusetts, United States

Provide leadership and oversight for Deposit and Loan Operations. Support and guide operation teams to meet the banks strategic objectives. Responsible for setting and communicating department goals that improve workflows and operational efficiencies resulting in operational reporting that enable routines, enhances productivity, and accountability.

Swansea, Ma

-Responsible for selection, training and development of a staff of 13 employees-Manage all aspects of set up, servicing and reporting of Commercial, Residential and Consumer Loans including Investor, Participation and SBA servicing of a $1 Billion Financial Institution -Active Participant on Marketing, Compliance, Technology, and Fraud Committees within the Bank Major Accomplishments:-Created policies and procedures to ensure compliance with regulatory changes contributing to minimal audit finding-Automated and enhanced department reporting resulting in greater efficiency; for example processing improvements that were a direct result of core system optimization including the utilization of the system report writer -40% of department staff were new and needed to be ‘skilled up’ quickly; my training, mentoring, and oversight led to having a reasonably seasoned staff in less than one year

Swansea, Ma

-Responsible for collections on all Residential and Consumer Loans, maintaining a delinquency ratio of less than 1% -Managed all aspects of foreclosure and repossession process; consulted directly with attorneys and vendors relative to all legal action Major Accomplishments: - Led implementation of all aspects of a new collection software system, where there had been none prior to my hiring. This project involved vetting vendors, software testing, managing the system launch, training staff and other personnel, and serving as an SME on the system -Kept delinquency well under peer group through system enhancements and effective management of personnel

Brockton, Ma

-Consulted with attorneys regarding legal action and collection efforts on all consumer products -Worked with customers to create workout options for payments on over-due loans

Brockton, Ma

-Oversaw all daily activities of the department staff; provided guidance, supervision and training -Monthly reporting of all past-due consumer loans Major Accomplishments: -Managed all aspects of transitioning from a core collections system to a specialized collection software including vendor due diligence, cost analysis, and staff training -Effectively managed a large indirect auto portfolio in a high risk lending environment -Filed claims and negotiated settlements with vendor and private auto insurance companies minimizing bank losses

Middleborough, Ma

-Oversee all daily activities of the department staff; provided guidance, supervision and training to staff -Prepared necessary paperwork and determined value of repossessed autos for auction -Oversaw monthly reporting of all past-due consumer loans

Bachelor’S Degree, Business Administration And Management, General

Massachusetts Bankers Association (Mba)