Nancy Spinks Email & Phone Number

Toronto, Ontario

Provide high level administrative support to the VP and his Directors and the Corporate Compliance Department. • Manage all aspects of the day to day operations of the VP’s office, with special emphasis on his calendar. • Provide back up to the EA for the SVP and General Counsel. • Complete special issues/projects as required. Examples include daily minute taking for two Financial Transactions and Reports Analysis of Canada, (FINTRAC), audits, and gathering materials for the Limited Review for the Regulatory body the Alcohol and Gaming Commission of Ontario, (AGCO).• Oversee diverse and complex tasks and projects with confidentiality, discretion, accuracy, and speed. Cooperate with other OLG departments and leverage existing relationships, as necessary to complete work/projects. Manage tight and multiple deadlines, often with little or no advance notice and limited direction. • Orchestrate all processes required to on-board new staff, inclusive of space planning, telephony, IT set ups and deliverables and coordinating orientation meetings, etc.

Toronto, Canada Area

Provided senior level executive, administrative and project management support to the CIO and his entire Senior Management Team.• Supported the day to day operations of three consecutive CIOs’ offices, their Senior Management Teams, and the IT Department. • Triaged email and directed inquiries/items for action to their Direct Reports as appropriate. Flagged action items which required their immediate attention. Responded to/or actioned emails which did not require the CIO’s direct attention, thus assisting them in making more effective use of their time. • Acted as a liaison between the CIO, their Direct Reports, their peers on the Executive Leadership Team (ELT), and both internal and external customers, vendors, and Senior Executives who were their counterparts in outside organizations. • Scheduled meetings, created agendas, prepared meeting information packages, recorded Minutes and Action Items and tracked said Action Items via laptop for update, resolution, and/or closure, for the IT Strategic Meetings, IT Operational Meetings, and all biweekly IT Senior Management Team meetings (SMT). • Collaborated with the HR department and assisted with special projects such as the gathering, and analysis of the IT Department Staff’s Development Plans, (300+ individuals). Recommended training courses based on this analysis. As well, assisted with on-boarding new staff within IT. • Represented the CIO and served as the Employee Co-Chair for the 2008 United Way Campaign which raised $364K, ($64K over target), Coordinated all aspects this successful campaign.

Provided the SVP Commercial Sales and Service and his Sales team with special focus on the Annual Sales Rally.• Managed the day-to-day operations of the Commercial Sales Department and provided individual administrative and e-mail support for the V.P. Commercial Sales, the V.P. Commercial Development and Strategic Planning, the Director, National Sales, the Commercial Manager, the National Operations Manager, and the Director, Business Development (Ontario/Atlantic). • Spearheaded all logistics involved in implementing the annual Sales Kick Off nationally for 650 participants – negotiated venue for event, made hotel room assignments, arranged menus, booked transportation, etc. • Developed the schedule, coordinated travel and set up quarterly Associate Update Meetings (AUM), nationally for the V.P. Commercial Sales and the President.

Toronto, Canada Area

Provided support in multiple roles which included EA support to the SVP and project administration to the PMs. • Managed day-to-day administrative responsibilities for Senior V.P., Client Services and 18 Project Managers.• Monitored and maintained ISO tracking logs for all projects to ensure compliance and served as an Internal ISO Auditor. Worked with the Project Managers to implement ISO by developing Project histories, tracking logs, and audit procedures.

Provided support in dual role of Business Centre Coordinator and Office Manager and supervised support staff.• Supervised a cross functional administrative team of 18 by coordinating workflow and determining training and career development. Created job descriptions and performance review templates for approximately 8 position categories for a staff of approximately 35 employees reporting into the Business Centers across Canada. • Prepared and managed an annual budget of $1.5M for the Business Centre.

B.A. Degree, History

Education record

Management Skills and Techniques for New Supervisors - CMC AMAI