Nancy Sutton Email & Phone Number

Birmingham, England, United Kingdom

• Managing loss funds and top ups• Client relations and liaison with the MGAs and Insurers ensuring communication is paramount• Overseeing and Processing claims bordereaux ensuring application and adherent to strict SLA’s and ensuring Lloyds minimum standard • High Level communication and client Interfacing with Clients and London flagship team • Client Interfacing and Management notably working with each client’s SLA’s and peculiar requirements • Managing and data analysing… Show more • Managing loss funds and top ups• Client relations and liaison with the MGAs and Insurers ensuring communication is paramount• Overseeing and Processing claims bordereaux ensuring application and adherent to strict SLA’s and ensuring Lloyds minimum standard • High Level communication and client Interfacing with Clients and London flagship team • Client Interfacing and Management notably working with each client’s SLA’s and peculiar requirements • Managing and data analysing Bordereaux ensuring all information is correct before market disbursement. • Consistent communication with London Insurance Market (Lloyds, LIRMA and Open Market) utilising my high level of communication skills.• Application of Money Transfer management. Overseeing and regulating through quality control, that all premiums and payments are correct and collected and payed accordingly. • Portfolio Management is a key function of my role• Managing Monthly Reporting to the Insurance Market, including the client’s and Marsh’s London based team. • Collaboration and attendance in weekly and monthly meetings• Client relationship is a key function of my role. Ensuring preservation of the clients is tantamount this includes managing their needs, expectations, and retention of business. • Managing my team effectively to drive forward the wider participation within other teams and service areas. Through management of my team and wider working I can effectively manage my own independent portfolio of clients. • Extensive understanding and practical use of market systems e.g. DDM including the upload of bordereau and troubleshooting.• Assistant Chair of the Limoss Market Meeting – DEG• Management of personnel and undertaking performance management and development of team• Upskilling my current team training them on London market, claims and systems Show less

• Distributing risk and premium Bordeaux to the Insurance markets.• Working closely with the MGAs• Processing premium bordereaux and adhering to strict SLA’s and following Lloyds minimum standard • Client Interfacing: High level communication with Clients and London flagship team • Management of Clients. Including working with each client’s SLA’s and peculiar requirements • Managing and data analysing Bordereaux ensuring all information is correct before market disbursement.… Show more • Distributing risk and premium Bordeaux to the Insurance markets.• Working closely with the MGAs• Processing premium bordereaux and adhering to strict SLA’s and following Lloyds minimum standard • Client Interfacing: High level communication with Clients and London flagship team • Management of Clients. Including working with each client’s SLA’s and peculiar requirements • Managing and data analysing Bordereaux ensuring all information is correct before market disbursement. • Extensive interfacing with London Insurance Market (Lloyds, LIRMA and Open Market) requiring high level communication• Money Transfer management. Ensuring all premiums and payments are correct and collected and payed accordingly. To quality control that all in coming and outgoing payments are correct. • Portfolio Management• Monthly Reporting to Insurance Market, our client’s and London based team. • Weekly and Monthly meeting attendance• Cross departmental interfacing. Utilising my experience in Claims to help discuss important matters with the Programmes claims team to enforce all client issues are resolved.• Ensuring Client relationship is at the forefront of everything to preserve client relationship and retention. • Working as part of a wider team is key to the success of my position as well is independently managing my own portfolio of clients.• Working with market systems such as DDM with the upload of bordereau and troubleshooting.• Assisting with chairing the Limoss Market Meeting - DEG Show less

Birmingham, United Kingdom

- Setting up new claims on multiple systems for a core team- Working within set time frames and SLAs- Letter writing and communicating with the Birmingham and London insurance markets- Administrative duties for London Claim’s Executives as required- Complaint Handling - Data protection is core and I uphold all confidentiality and avoid any client conflicts at all times- Working with seniors and taking direction and tasks when delegated to me, ensuring all time frames are… Show more - Setting up new claims on multiple systems for a core team- Working within set time frames and SLAs- Letter writing and communicating with the Birmingham and London insurance markets- Administrative duties for London Claim’s Executives as required- Complaint Handling - Data protection is core and I uphold all confidentiality and avoid any client conflicts at all times- Working with seniors and taking direction and tasks when delegated to me, ensuring all time frames are met- Arranging collections and chasing payments; submitting payment requests- Providing Claims Advices to the Markets- Updating Clients and managing client expectations- Obtaining and Chasing outstanding documents for claims- Ensuring claims data is kept confidential at all times- Creating analytical reports to show trends and hotspots for certain claim types.- Using internal and external systems via ECF and the Repository (IMR)- Updating reserves - Using Case Management System and Financial systems (FUSION, BFE, ECF, IMR, CLASS)- Referral point for online case management system fixes Show less

Birmingham, United Kingdom

- Setting up new claims for a core team of 20 handlers- Using Case Management System and Financial systems (FUSION, BFE, ECF, IMR, CLASS)- Go to handler for Case Management system fixes - Arranging collections and claims advices- Going to external client meetings for claims reviews; managing client’s expectations- Obtaining and Chasing outstanding documents for claims- Using data systems to collate and pull together statistics to send to the markets for claims… Show more - Setting up new claims for a core team of 20 handlers- Using Case Management System and Financial systems (FUSION, BFE, ECF, IMR, CLASS)- Go to handler for Case Management system fixes - Arranging collections and claims advices- Going to external client meetings for claims reviews; managing client’s expectations- Obtaining and Chasing outstanding documents for claims- Using data systems to collate and pull together statistics to send to the markets for claims experiences- Updating reserves- Working closely with the insurers and the Loss Adjusters to assure a smooth transaction for the client- Completing documentation and forms - London Market Insurance Trained- Working with Insurers and Clients- Complaint Handling Show less

- Keeping up to date with all sales promotions and offers - Hitting and exceeding sales targets set - Customer Service to a high standard including complaint handling- Repairing and adjusting spectacles so they are fit for purpose- Working to the NHS guidelines and up holding all good practice- Dispensing single vision, multi focal and occupational lenses to all prescriptions

- Customer Service to a high standard including complaint handling- Ensuring customers are calm and comfortable when inserting and removing contact lenses for the first time- Repairing and adjusting spectacles for patients - Performing minor repairs on hearing aids. - Working to the NHS guidelines and up holding all good practice- Ensuring patient confidentiality at all times.- Dispensing single vision, multi focal and occupational lenses at all prescriptions - Using… Show more - Customer Service to a high standard including complaint handling- Ensuring customers are calm and comfortable when inserting and removing contact lenses for the first time- Repairing and adjusting spectacles for patients - Performing minor repairs on hearing aids. - Working to the NHS guidelines and up holding all good practice- Ensuring patient confidentiality at all times.- Dispensing single vision, multi focal and occupational lenses at all prescriptions - Using the I pad (precision eye care) to show patients different products, take their measurements (pupil distance/ocular centres, heights, pantoscopic tilt Show less

- Keeping up to date with all sales promotions and offers - Hitting and exceeding sales targets set - Customer Service to a high standard including complaint handling- Repairing and adjusting spectacles so they are fit for purpose- Working to the NHS guidelines and up holding all good practice- Dispensing single vision, multi focal and occupational lenses to all prescriptions- Local store management- Reconciling financials at my Store

- Manage post on team by filtering post received and prioritising by importance i.e. new claims and litigation. Locate post and files and pass to handlers so that team targets are met. - Use the system to locate unreferenced post and use this information to forward to the correct team to deal with.- Comply with ISP regulations by checking faxes are dealt with expeditiously and ensuring that all files are stored in the team filing cabinets accurately. - Data protection is core to my… Show more - Manage post on team by filtering post received and prioritising by importance i.e. new claims and litigation. Locate post and files and pass to handlers so that team targets are met. - Use the system to locate unreferenced post and use this information to forward to the correct team to deal with.- Comply with ISP regulations by checking faxes are dealt with expeditiously and ensuring that all files are stored in the team filing cabinets accurately. - Data protection is core to my role and I complied with all company training schemes. Show less