• Trained and developed sales staff of twenty specializing in recruitment, legal notices, death notices and general classified advertising. Transitioned these teams from inbound only to inbound and outbound sales • Consolidated three call centers into one efficient call center• Increased new business efforts from zero to 3-4 per week• Managed day to day operations including, but not limited to customer account reconciliation, employee management, development of customized software program, working with vendors to optimize our performance• Created incremental revenue through inbound and outbound calls

I started here as a Customer Service Representative and moved my way to outside sales and then back into the Classified Department as the Supervisor. As a CSR I took classified ads and customers subscription needs.I went on the road about a year later and started to develop my sales abilities even further.After a year of being on the road the Classified Supervisor position was offered to me.In that position I supervised four inside sales reps. I created monthly advertising pages to increase revenue.