Nancy Vanwinkle Email & Phone Number

Meridian, Idaho, United States

Boise, Idaho, United States

» Performs and manages Human Resources (HR) responsibilities (i.e., planning, hiring, training, development, implementing policies, monitor performance, conflict resolution); manages office staff for two locations.» Establishes and maintains relationships with past and potential clients; ensures superior customer relations while upholding company standards and values; maintains and improves work culture.» Assists with payroll; pulls reports determining costs of wages versus benefit of unlimited overtime (OT), diversity, and employee (EE) demographics. » Initiated Health and Safety Committee with partners within and outside the company, resulting in a more OSHA-friendly business, decreasing workers’ comp claims, and an overall safer environment for employees. » Set up and implemented a new benefits enrollment system; reconciles carrier statements against reporting; created electronic employee files, and I-9 audits.

Boise, Idaho, United States

» Assisted and supported senior level accountants and auditors with administrative, bookkeeping, clerical, accounts payable and accounts receivable responsibilities; partnered with Head of Department; facilitated workflow by completing accounting projects and tasks in a timely and collaborative manner. » Gathered employees’ information from four to seven divisions regarding timelines for financial reporting; assembled documents and reviewed system information (i.e., expense reports, vendor invoices for payments); utilized billing system. » Maintained communication with vendors about discount opportunities, payment terms, and account statements; ensured vendors’ records were up-to-date, accurate, completed, and verified. » Processed accurate employee expense reports and vendor invoices efficiently. » Verified information (i.e., customers’ invoices); obtained internal approval; resolved bill discrepancies by reconciling details provided by operational reports.» Established an effective filing system to ensure safekeeping of confidential information and vital records; assisted with short pays and helped with reconciliation procedures.

Star, Idaho

» Supervised, trained, and mentored branch staff, successfully cross-selling and referring prospects with products and services to appropriate departments; responsible for all aspects of branch performance (i.e., profitability, growth, managing risk, regulatory compliance). » Established and built client relationships, effectively increasing new and existing client retention, responsible for market share and record balance sheet growth. » Developed and implemented policies, procedures, and process improvement initiatives to improve customer experience and satisfaction. » Fostered client and employee satisfaction to meet and exceed branch sales and service goals; managed sales, use, and property tax compliance for specialty health provider.» Supported preparation of consolidated income tax return for 115 legal entities with multi-state filing requirements.

Nampa

» Deepened existing client relationships and acquired new clients through effective profiling techniques, resulting in a loyal customer database of community patrons and business partners. » Scheduled and coordinated clientele meetings to ensure complete satisfaction with solid follow-through. » Supervised # branch staff members; acted as main point-of contact for employees; responsible for interviewing, hiring, training, and rewarding employees; addressed complaints and resolved issues.

Idaho, Texas And Colorado

» Managed profitable operations of retail bank; led, coached, and developed six teams and 36 employees (i.e., teller staff, personal bankers) with strategic implementation to achieve goals while delivering superior customer service.» Recognized for identifying new processes and opportunities to improve customer experience (i.e., personalized notes, successful follow up system). » Coordinated and executed the successful opening of a new branch for Washington Mutual.» Developed and implemented solutions personalized for clients’ needs; analyzed financial situations to efficiently recommend appropriate and accurate resolutions and assistance; solidified client loyalty.