Nancy View Email & Phone Number

Newport News, Va, Us

Newport News, Virginia

Promoted to the Inventory Control Manager in 2018 and I am now in charge of the $6 million inventory at the Jared the Galleria of Jewelry in Newport News VA. I am in charge of receiving and shipping merchandise. Cataloging loose diamonds that come in; shipping out diamonds back to vendors. Maintaining visual merchandising per the company's standards and ensuring maximum effort on featuring certain collections such as LeVian and TAG Heuer. Assisting in preparing the store for special events, promotions and sales. Communicated weekly with timepiece vendors concerning repairs for guests. Communicating needs to the guests and executing shipping and receiving of repairs. Maintaining cash balances of registers and placing money orders when needed. Assisting the general manager with training of new employees and ongoing training for veteran employees. Once a year oversee an internal physical inventory of all merchandise we have in store and reconcile line by line against what the corporate office says we have. Send in any corrections or disputes in a timely manner.

Recruited back to Sterling Inc, to be a jewelry consultant in a leading competitor in the jewelry industry Moved to Repair Liaison in June of 2013, where I work between the Design and Service Center and the store to increase repair sales, custom creations and increase clienteling with guests who bring their jewelry to be repaired with us, was the main point of contact for both guests and the store on repairs and questions about those repairs.Helped lead the store to number 1 in division for fiscal 2014 in repair sales. Work with management to find ways to increase revenue in that department and help other associates increase their repair sales. Fill in for inventory control manager when she is out of the store - receiving and shipping merchandise, answering store requests Help guests keep their jewelry looking like new and restyling old jewelry by offering professional ideas. Maintain lasting relationships with those who shop with Jared, and maintain goals set forth by the company. Transitioned back to jewelry consultant full time to enroll in the manager training program to pave the way for more opportunities within the company. I am viewed as a leader and work with incoming associates to help train them. I continue to build strong relationships with guests and work in a team environment to consistently achieve top sales as a store in the district.

Durham

Recruited to JCP during a huge transition after Apple CEO Ron Johnson took over due to my strong backgrounds with world recognized brands such as Victoria's Secret and Hilton Worldwide to help with the new brand initiative he envisioned. Helped train and develop new team members and work with current employees on developing excellent customer service skills to meet the demands of the growing and evolving company and turn them into customer service providers and move away from "clerking" sales. Working with the other team leaders to set training and development goals for employees. Conduct training sessions when a new concept is rolled out- keeping abreast of the new changes to be able to convey them to the staff. Assisted with inventory and asset control

As a proven performer and having exceeded expectations as Assistant General Manager to be promoted to General Manager at the Hampton Inn- Chapel Hill when Hampton Inn & Suites sold to Atma Hotel Group in April 2011 in a competitive environment. Quickly jumped in and helped the hotel achieve $100,000 over the previous years numbers. And maintained an average of 95% occupancy year round. Managed most aspects of daily operations, including communicating with guests for reservations, check in and out procedures, managing daily paperwork, credit card reconciliation and inventory lists. As general manager I was also responsible for recruiting and training new employees, maintaining employee files, communicating with home office regarding employee benefits, worker's compensation claims and updating files, following up with guests concerning any less than pleasant experiences and handled complaints with empathy and professionalism. Oversee other departments and maintain budgeted costs of those departments such as housekeeping, maintenance and food costs. Working with Sales Manager on ways to increase occupancy, bring in new business, and market the hotel in a competitive area to stay ahead of the competition. Helped arrange travel arrangements when conferences and training sessions came up Often went above and beyond for guests, getting them tickets for Duke/UNC games, or dinner reservations at hard to get into restaurants Would attend Chamber events to promote the hotel and build business with other businesses in the area and partner to expand the brandAlso learned "on the job" skills such as repairing HVACs, toilets and key card locks.

During the downturn in the economy, I was hand picked to help run a Hampton Inn and Suites in a resort area of Western North Carolina that refused to give in to the recession. I would help guests maximize their stays- restaurant reservations, day trip suggestions and best places to shop. Went above and beyond for guests on a regular basis- delivering packages to work sites or picking up and arranging flowers for wedding nights and helping arrange for last minute transportation to the airport.Manage most aspects of daily operations, including communicating with guests for reservations, check in and out procedures, managing daily paperwork, credit card reconciliation and inventory lists. Managed other departments such as housekeeping, breakfast and maintenance. As assistant manager other responsiblities included recruiting and training new employees, maintaining employee files, communicating with Human Resources regarding employee benefits, worker's compensation claims and updating files and assisting the General Manager with budgeting and marketing reports on a quarterly basis. Utilized brand knowledge assisting in opening the new hotel, and with knowledge already in place by the brand from a summer position at another Hampton Inn, I was an asset to the management team and helped with the training and setting up of front and back offices

Sterling Va

As a senior associate and key holder, I worked to manage much of the store paperwork to decrease the workload on the store manager including scheduling, daily sales standards, reports, inventory and customer spending records. Frequently surpassed standards in sales, additional options, warranty sales, and insurance sales set by the company. Merchandised the store shortly after being hired, and immediately saw an uptick in sales and foot traffic, and maintained new inventory on a regular basis to boost maximum sales potential for the store.

Bachelor Of Science (B.S.), Equestrian/Equine Studies

Bachelor Of Science, Business Management

Activities and Societies: admissions liaisonas an active full time student in a specialized field, I worked in the admissions office.

Paralegal Technology

Working towards a Certification in Paralegal Technology. Anticipated finish date of winter of 2015/2016.

Associate Of Science - As, Political Science And Government

Bachelor'S Degree