Nancy Werner Email & Phone Number

9300 Lorain Avenue Cleveland, Ohio

Answer the phone and directed the call to the appropriate staff. Direct clients coming into the agency. Assisted with the senior center with their clients. Had the Clients sign in for meals and activities. Assist in some administrative duties

Cleveland/Akron, Ohio Area

Answer phones, and question from clients in need of Cogswell help or other organizations. Responds to inquiries on behalf of the Administrator and answers general inquiries received in the department. Composes and distributes correspondence; proofreads documents composed by others. Directs clients upon arrival to the person they have appointments with, makes copies, putting up flyers of programs available through the center. Performs other duties as requested.

Cleveland/Akron, Ohio Area

Answer phones, and question from clients in need of Salvation Army’s' help or other organizations. Responds to inquiries on behalf of the Administrator and answers general inquiries received in the department. Composes and distributes correspondence; proofreads documents composed by others. Directs clients upon arrival to the person they have appointments with, makes copies, putting up flyers of programs available through the center. Performs other duties as requested.

Bj'S Wholesale Club In Avon Ohio

Full responsibility for the daily operations of company in the following areas: Directed and coordinated the day-to-day activities of 10-15 part-time employees, providing extensive training, coaching, and sanitation, uniform and daily reporting. Key Metrics and performance thresholds of 100% in these areas; Event Specialist Utilization, Scheduling Compliance, Execution (SalesTrak) (JET), ES Payroll reporting and BJ’s Open Demos (live and video). Sales lift for demo items must be greater than 325%. Closed out demos in BJ’s SAP system.

Bj'S Wholesale Club In Avon, Ohio

Full responsibility for the daily operations of company in the following areas: Directed and coordinated the day-to-day activities of 10-15 part-time employees, providing extensive training, coaching, and sanitation, uniform and daily reporting. Key Metrics and performance thresholds of 100% in these areas; Event Specialist Utilization, Scheduling Compliance, Execution (SalesTrak) (JET), ES Payroll reporting and BJ’s Open Demos (live and video). Sales lift for demo items must be greater than 325%. Closed out demos in BJ’s SAP system.

Cleveland Hopkins International Airport

Oversaw all aspects of company operations including staff development and supervision, customer service, company productivity, budget administration, scheduling, and sales. Supported manager in overseeing the daily operations of company, ensuring adherence to all company policies and procedures. Performed internal audits and reported audit results. Trained, developed, and managed the day-to-day activities of sales associates. Full responsibility for register countdowns and balances. Management & Supervision: Coordinated all aspects of operations for newsstands/cafés at Cleveland Hopkins Airport, employing excellence in operations and staff leadership, and quality customer service.Professional Training & Development: Maximized sales through successful training, development, and supervision of sales associates at over eighteen different locations.

Cleveland/Akron, Ohio Area

Managed and executed numerous merchandising projects for Certified Market Field, mVentix, and Market Force. Projects consisted of cut-ins, restocks, resets and price audits, plan-o-grams, and schematics. Conducted mystery shopping, audits, merchandising, trailers, and demonstrations. Collaborated with Wolco Marketing Alliance Marketing Group and Northeast Resetting Coolers in the am/pm BP gas stations and Frito-Lay resets. Also collaborated with Prism Retail Services in resetting Save-a-Lot grocery stores. Project Management: Achieved continuous excellence while performing and overseeing multiple assignments and projects at once, employing strong time-management and organizational skills.Client Relationship Management: Established and maintained a solid client base as a result of overseeing all aspects of customer service, and by addressing all client needs and interests.

Avon, Ohio

Full responsibility for the daily operations of the company in the following areas: Directed and coordinated the day-to-day activities of 30-40 part-time employees, providing extensive training and coaching. Performed active floor service management. Oversaw all aspects of Human Resources. Performed price changes and markdowns. Directed merchandising standards and prepared work schedules. Created and implemented monthly recap forms and work schedules. Communicated and corresponded with off-site managers and the scheduling office. Oversaw all aspects of payroll and store expenses. Trained 3 company supervisors on all administrative functions within warehouses. Supervised the demonstrations in the grand openings of new Costco stores. Professional Training & Development: Successfully trained several staff and managers for multiple stores through strong team leadership abilities and quality expertise. Constructed and managed the development of new stores, contributing to the expansion and growth of company

Cleveland/Akron, Ohio Area

Coordinated the daily management and catering operations of successful retail food courts for the Cuyahoga Community College Metro Campus. Full responsibility for all areas of sales, inventory, purchasing, employee development, scheduling/staffing, and financial forecasting. Oversaw merchandising, catering, accounting, sanitation, safety, and production. Managed and resolved all client-related issues.