Nancy Barnett Email & Phone Number

St Louis, Missouri, United States

St Louis, Missouri, United States

Greater St. Louis Area

Promoted to coordinate activities and resources in support of technical projects across all departments for a healthcare technology and BPO (Business Process Outsourcing) company which provides access to its proprietary technology, DOCS™ (Document Output Control System) through its new state of the art, “white-in COLOR-out factory,” a high speed 4-color print and mail fulfillment production facility, and via a SaaS (Software as a Service) model operated through Xerox.• Execute activities to manage, support, and report status of planned deployments, including creation of supporting work items, meeting management, and coordination of deliverables; utilize JIRA Test Management Tool. • Attend Daily IT Pulse Meeting and follow up on all action items. • Facilitate Daily Scrum Meeting and Retrospective for 3-4 Production Support Teams and follow up on action items.• Daily Status Updates on all issues assigned to teams• Immediate Action / Critical Task Management• Support the IT Program Management department and project teams providing administrative and coordination assistance.• Maintain development calendar and ensure awareness of all key milestones.• Coordinate communication, maintain project documents, update project plans, prepare meeting agendas and minutes, facilitate meetings, create status reports, and follow-up on assignments.• Participate in meetings with the project teams to document status and assign issues as they arise.• Review and track status of projects and deliverables and provide Project Manager with early warning if anything is at risk.• Support adherence to Standard Operating Procedure and audit control points.• Follow established HIPAA, Compliance & Security policies.

Greater St. Louis Area

Served as the primary point of contact for multiple RedCard clients for processing of claims communications or ID cards.• Provide assistance to a roster of 30 clients with the successful processing of RedCard services including ID card and enrollment material print production.• Maintain a high level of customer service and satisfaction on all accounts by identifying barriers and providing resolutions and solutions through customer education, employee education, and coordination with client and internal resources.• Perform account management duties, working as the Client Advocate to all RedCard Departments by assisting clients in all aspects of their business with RedCard, and by making decisions on how to approach projects for best results.• Demonstrate an understanding of clients’ technical system, software and current process for print and electronic communications or enrollment materials; apply technology and RedCard product knowledge to address client needs.• Train clients to perform self-service program administration with an understanding of healthcare enrollment, claims communication, ID card production as well as data and how it translates to produce client materials.• Troubleshoot production problems; perform customization of the explanation of benefits and checks or ID cards.

Greater St. Louis Area

Recruited to provide high-level administrative and project support to company executives.• Supported the Executive Assistant to the Owners by performing a variety of tasks including general administrative duties, maintaining calendars, handling incoming calls, coordinating meetings, and preparing routine correspondence.• Organized and coordinated office functions, activities, and communications to assure efficient workflow and office operations.• Produced quality work and displayed an outgoing and friendly personality to greet and direct visitors, respond to emails, deal with confidential issues, and handle all inquiries from visitors, staff members, and customers.