Nancy Barnett Email & Phone Number

St Louis, Missouri, United States

St Louis, Missouri, United States

Greater St. Louis Area

• Promoted to coordinate activities and resources in support of technical projects across all departments for a healthcare technology and BPO (Business Process Outsourcing) company which provides access to its.
• Execute activities to manage, support, and report status of planned deployments, including creation of supporting work items, meeting management, and coordination of deliverables; utilize JIRA Test Management Tool.
• Attend Daily IT Pulse Meeting and follow up on all action items.
• Facilitate Daily Scrum Meeting and Retrospective for 3-4 Production Support Teams and follow up on action items.
• Daily Status Updates on all issues assigned to teams
• Immediate Action / Critical Task Management

Greater St. Louis Area

• Served as the primary point of contact for multiple RedCard clients for processing of claims communications or ID cards.
• Provide assistance to a roster of 30 clients with the successful processing of RedCard services including ID card and enrollment material print production.
• Maintain a high level of customer service and satisfaction on all accounts by identifying barriers and providing resolutions and solutions through customer education, employee education, and coordination with client.
• Perform account management duties, working as the Client Advocate to all RedCard Departments by assisting clients in all aspects of their business with RedCard, and by making decisions on how to approach projects for.
• Demonstrate an understanding of clients’ technical system, software and current process for print and electronic communications or enrollment materials; apply technology and RedCard product knowledge to address client.
• Train clients to perform self-service program administration with an understanding of healthcare enrollment, claims communication, ID card production as well as data and how it translates to produce client materials.

Greater St. Louis Area

• Recruited to provide high-level administrative and project support to company executives.
• Supported the Executive Assistant to the Owners by performing a variety of tasks including general administrative duties, maintaining calendars, handling incoming calls, coordinating meetings, and preparing routine.
• Organized and coordinated office functions, activities, and communications to assure efficient workflow and office operations.
• Produced quality work and displayed an outgoing and friendly personality to greet and direct visitors, respond to emails, deal with confidential issues, and handle all inquiries from visitors, staff members, and.