Nancy Call Email & Phone Number

Cary, North Carolina, United States

• Manage primary customer interaction and support for Retail, Healthcare and Financial companies representing $6M in revenue. The core objective is to ensure cloud services subscriptions are renewed annually and drive growth. Build valuable relationships with customers, ensure the customer implements the cloud services into their production environment, and continually increase adoption up to and beyond the limits of the customer’s investment.• Collaborate closely with the account team and technical resources to translate customer requirements during the onboarding process. • Act as a liaison between sales, product support and onboarding teams to ensure customer satisfaction.• Maintained 90% renewal rate over 6 consecutive quarters and increased revenue within existing accounts by 15% with product add-ons.• Certificate from North Carolina State University Poole College of Management - Business Innovation Leaders Program (2023) and Certified Customer Success Manager from Success Coaching (2024)

Cary, North Carolina

Coached and led sales team, as well as revenue generation of Information Management Software and Consulting Services to Commercial Markets.

Chapel Hill, Nc

Revenue generation to Global Higher Education Libraries selling SaaS Market Research.

Morrisville, Nc

Managed revenue generation within the Education and Healthcare market selling hardware, software, and technical services. Worked with Channel Partners to support all aspects of the customer relationship.

Raleigh-Durham, North Carolina Area

Responsible for nurturing the current relationship with some of the most important and strategically named accounts in the Public Sector – K12 and Higher Education. Understand customer's demands and translate those requests into future sales, increasing revenue from multiple product lines. Onsite customer presentations of products and services. Management and growth of channel partnerships with resellers.

Cary, North Carolina

Managed a $2.5M revenue-generating sales territory with the responsibility for customer retention and selling a Library Services Platform to University and College Libraries. Specialist in Pharmaceutical, Healthcare and Financial Services markets.

Cary, Nc

Conducted all aspects of territory and account management: developing sales and marketing plans, communicating company pricing, licensing philosophy and procedures, analyzing market trends and handling customer requests for a business analytics software company.• Generated incremental revenue through prospecting, up-selling, and cross-selling activities within a territory or account at all levels of the business from end-users to C-Level Executives.• Developed and executed effective marketing strategies, leveraging in-depth industry knowledge• Managed the US sales team for the Higher Education market. Supported Teaching and Academic Research accounts with the responsibility of selling SAS’s analytics software, platform solutions, and SaaS to current and prospective customers.• Worked with current SAS corporate accounts (Top 20 US customers) to assist them in locating SAS talent and developing an Academic Strategy for workforce development and Academic Research projects.• Planned and facilitated on-site, high-level sales presentations by SAS executives to key customers.• Supported a successful Academic Program for Higher Education in the US in support of all professors, administrators, and student needs. This aligned with the company strategy to ensure SAS software was being taught to provide experienced users for SAS customers.

Cary, Nc

Conducted all aspects of territory and account management for SAS Insitute: developing sales and marketing plans, responsible for retention/renewals, licensing, analyzing market trends and SaaS sales revenue generation for a business analytics software company.