Nancy Cruz Email and Phone Number

School Operations Improvement: Engaged in high-level contract work focusing on optimizing and creating new systems to enhance school operations, ensuring a strong start to the school year.Back-to-School Preparation: Spearheaded multiple projects that streamlined operations and improved efficiency, contributing to a successful back-to-school transition for staff and students.Compliance and Relationship Management: Overseeing compliance and managing relationships as the Primary Nutrition Program Liaison to ensure seamless operations and compliance with all regulations.

Champion the voices of students and their families in our schoolsServe as a resource and guide for families facing obstacles inside and outside of the school settingLead and drive district-wide initiatives to better serve the needs of studentsMonitor feedback and address trendsProvide conflict resolution and rebuild relationships for escalated issues

Identify and meet student needs by establishing rapport and building bridges to Milan Institute’s features and benefits. Telephone InquiriesSetting Appointments and encourage the prospective student to visit the campus for a one-on-one interviewExplain training programs and curriculum, utilizing all approved resourcesAccurately complete all admissions paperworkAttain performance goalsParticipate in the Orientation of new studentsMaintain accurate and complete records of all leadsRecord follow-up activity dailyEmploy excellent telephone and follow-up skillsKnow and utilize effective problem-solving skillsMaintain effort necessary to successfully fulfill responsibilities with minimal supervisionComplied with policies, procedures, and training to be effective

Excellent Customer Service SkillsAnswer Telephones Schedule AppointmentsTender Payments for Services and ProductsProfessionally interact with clients and studentsMultitaskingDocumenting and managing meeting topicsOptimize workflow by communicating with students and staffKey holderMaintain scheduling booksOpening and closing dutiesReporting to upper management

Open and closing DutiesKey Holder and Register Counting Efficiently handle customer complaintsUphold Customer RetentionSet appointments for staff Up-Sell and Cross-sell productsMaintain retail goals and Monthly sales goals