Nancy Cuevas Email and Phone Number

• Manages & trains all employees (+20) on patient acquisition & insurance eligibility• Profiles +100 prospective patients and leads 2-5 educational seminars each month • Procures +10 new patients each month & determines referrals to internal/external programs • Provides English/Spanish translation and bridges communication gaps between insurance/staff• Explains process/protocol to patients/family and addresses concerns• Ensures accurate document completion and full patient understanding • Resolves complaints between patients and personnel • Delegates appropriate actions & resolutions through Continuous Improvement• Leads Root Cause Analysis and implements Corrective/Preventive Actions• Assists Risk Management with legal documents, reporting, relations, and reducing liability • Files/delivers subpoenas for medical records/billing• Manages Social Media: marketing posts, content review, updates, and answering questions• Cross-functionally leads execution of Clearances (documentation, status, submission, etc.)• Verifies patients for surgeries, processes referrals, reviews documents, and notifies changes• Schedules psych evaluations, collects payment, and checks on patient• Manages all insurance authorizations/eligibility for +100 patients• Directs patients toward Weight Loss Management Program (Bridge Program)• Reviews Bridge Program with patients: nutrition, exercise, and behavior modification• Conducts seminars explaining insurance approval process • Communicates protocol and conducts Initial Consult Checkout • Creates & hosts support groups for patients including holiday events • Provides list of pre-surgery medical clearances & insurance requirements • Engages with PPOs to ensure eligibility & submit other referrals: cardiac, pulmonology, etc.• Submits +50 monthly orders to primary care physicians, radiology facilities, or specialists • Reviews financial responsibility & protocols from vitamins to insurance forms with patients

• Leads communication as Spanish Language Translator • Bridges communications with RNs, Surgeons, Case Managers, and Clerks• Facilitates confidential information between Pre-op, PACU, OR, and admission registration• Bridges gaps between patient/family and healthcare professionals/medical staff• Explains surgery process to patients/family member/guests • Ensures all documents are completed accurately and are fully understood• Actively listens to patients/family & provides an empathetic ear for all concerns• Consistently seeks appropriate resolutions• Responds to & resolves complaints between patients and personnel • Delegates appropriate actions to resolve any issues or concerns• Leads Continuous Improvement through Root Cause Analysis & Corrective/Preventive Actions • Assists Risk Management with legal documents, reporting, and guest relations • Leads the reduction of hospital liability through better communication• Personally files/delivers subpoenas for medical records and/or billing• Executes medical chart assembly, administration, and medical transport• Manages supply orders and housekeeping• Assists Case Manager with acquiring patient information regarding aftercare • Ensures medical charts are updated according to patient files and documents• Conducts Labor & Delivery tours for expecting mothers • Answers questions regarding policies & procedures

• Traveled to screen children for Asthma at schools, daycares, and events in Riverside County• Managed all clerical work: updated master calendar & spreadsheets• Employed use of Outlook, Excel, Microsoft Word, and PowerPoint• Completed reports for Loma Linda Public Health Department • Assisted Accountants with Financials• Procured sites to perform asthma screenings • Conducted educational classes on at-home asthma management• Prepared and set up materials for health events • Managed the purchasing of materials and supplies• Managed inventory control to ensure supplies were up to date, not expired, and sufficient • Provided relevant information & medical referrals to those who screened at risk for asthma• Provided insurance information & referrals to those with no medical insurance to proper agencies

• Assisted Director of Admissions & Medical Record Director with all administrative functions• Assisted Occupational and Physical Therapist with basic duties during patient therapy• Executed RN Work Labor Report, analyzed data & payroll expenses, and provided solutions• Analyzed P&L Statements, Payroll Reports, Supply Order Invoices, and Budgets • Identified financial/expense/cost/budget gaps and areas of improvement• Attended census, operations, and Board of Directors meetings• Attended resident care plans, Medicare, and family meetings