Nancy Davis Email & Phone Number

Hemlock, Mi, Us

Hemlock, Michigan, Us

Little Rock, Ar, Us

In this role I am responsible for leading process improvement projects. Areas of focus includes Information Technology, Finance and Engineering. - Work with business leaders to define the scope of the project- Analyze existing process- Identify inefficiencies using Six Sigma concepts- Lead project team through implementation of new process- Communicate project status updates to senior leadership

Little Rock, Ar, Us

Plan, perform and improve process initiatives.

Saginaw, Mi, Us

Market Research is a department consisting of multiple ongoing as well as temporary projects. Responsibilities in this position include client relationship management, culture development driven toward metric performance and productivity, managing a staffing model that is lean and client oriented.• Developed new hiring guidelines and interview procedures resulting in the hiring of more qualified agents. • Project management of 10-15 projects at a time• Developed new quality assurance process which has led to increased productivity• Lead daily and weekly operations calls with Fortune 500 clients• Developed and managed Change Management Policy• Responsible for forecasting and staffing for all projects

Saginaw, Mi, Us

Smithsonian Journeys is a luxury travel company. In this role I was responsible for developing and implementing a project plan for a Sales and Service Center. Once the project was up and running I was responsible for managing all operations of the Sales and Service Center. • Increased sales by 18% in the first year and additional 30% second year • Increased Smithsonian Memberships sales by 352%• Increased travel insurance sales by 400%• Decreased cancellation percentage by 50%• Developed and managed Change Management Policy• Develop and maintained relationship with our Smithsonian client as well as their 15 Tour Operators• Lead weekly operations call with client to report on status of the project• Responsible for managing the daily operation of Smithsonian Journeys sales and service center• Hired and Trained Reservation Specialists• Developed training documentation• Evaluate and coach Reservation Specialists• Perform weekly quality monitoring sessions• Responsible for maintaining Call Center metrics such as Service Level, AHT, ACW, and Abandoned Rate

Washington, Dc, Us

Living Social is a daily deals website where customers can purchase half off deals for local businesses. My responsibility was to meet with local businesses and secure these daily deals. • Found leads using a variety of sources • Cold Calling to set up phone and in person meetings with qualified prospects• Developed and presented sales proposals to prospective clients • Negotiated with prospects to come up with beneficial deal for both parties involved• Managed relationships with established clients and constructed proposals and contracts within selling guidelines• Worked with clients to develop online marketing strategy• Communicated ongoing customer interaction and sales activities using Salesforce.com• Met or exceeded individual monthly, quarterly and annual sales goals

In this role I was responsible for selling online advertising to local businesses. Once a deal was made, I would manage their account by creating and implementing a strategic marketing plan. I was also responsible for managing the event planning department. • Planned and executed events within budget constraints• Grew the Event Department with profitable events • Consistently sign new business and maintain 50-60 accounts at a time• Developed the ZSpot Card network which has gained the company over 250 new businesses, partnership with the Greater Raleigh Convention and Visitors Bureau, stronger market presence, and a constant revenue source