Nancy Copeland Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

Greater Atlanta Area

Greater Atlanta Area

• Successfully launched a New Merchandising Multi Channel Ancillary Sales Application into Production and adopted by a key customer.
• Played a key role in implementing an on-time delivery of the new Merchandising Product as a significant driver of profitability for airlines.
• Championed a team to consult & support Air India seat fees with results in the 1st two months in Production of 17, 263 Electronic Miscellaneous Documents (EMD) over the 1st three months a sales increase of 15,278,950Rs.
• Executed new product strategies to optimize a suite of Ancillary products to align with all channels.
• Directed product roadmap through the life cycle from conception to retirement.
• Led the Team responsible for design, definition and execution of overall product portfolio.

Greater Atlanta Area

• Co-Chair – SITA and China Partnership – Remote Hosting System in BJS Pioneered with a team on a unique China Partnership with TravelSky (leading provider of information technology in China’s air travel industry in 2010.
• Co-Chair of the governing committee on a 10 year multi-million-dollar contract generating over 11 million transactions a month.
• Ownership of partner product strategy, including joint development to flourish the international pricing system with Chinese Airlines.
• Manage development of a common codebase, ensuring that roadmap and strategic vision is aligned.

Greater Atlanta Area

• Manager Product Design and Definition Fares and Pricing, Shopping and Ecommerce Led a team of Senior Business Consultants responsible for all aspects of product life cycle of 100 airline and ground handling boarding.
• Mentor Product Specialists on complex Airline systems, such as Ecommerce, Pricing and Shopping.
• Manage the business solution cycle from strategy and customer requirements analysis to new product/feature delivery and customer acceptance.
• Ensure end-to-end product readiness including documentation, training and serviceability.
• Identify opportunities to grow & evolve a product solution.
• Interface with corporate functions (product management, development, delivery, project team).

Greater Atlanta Area

• Customer Support Manager Responsible for managing Pricing and Shopping systems for 120+ International Airlines.
• Manage support of internal/external customers in terms of KPI’s & Service Level Agreements.
• Led and developed a professional team of support staff responsible for training and implementation.

Greater Atlanta Area