Nancy Deeg-Arnold Email & Phone Number

Miller Place, Ny, Us

New York, Us

A Technology Solutions Provider for digital transformations and innovation.Senior technical program management for advanced IT solutions and digital enterprise transformations.• Strengthened the marketability of a client’s product by building integrations into widely used third-party products such as ServiceNow, MS Teams and Outlook.• Created an IVR based, self-service ordering and payment platform that increased sales by 25% in six months and reduced call center tickets by 40%.• Managed multiple strategic initiatives for a large regional supermarket chain, resulting in key KPI improvements for productivity, operations efficiencies, and process improvements.• Implemented new cloud-based retail grocery software for maintaining and reporting daily point-of-sale metrics and analytics across 34 regional stores, reducing costs by 30 percent in less than three months.• Developed a data-driven product management strategy to dynamically forecast product demand using artificial intelligence and machine learning methods, increasing sales by 18 percent, and reducing waste by 35 percent over one year.• Managed IT conversions and engineering of legacy Cobol systems to C#.net and SQL, and developed an SQL item master database for store product information with business reporting.• Directed technical and business process improvements across IT and operations, driving automation, reducing overhead, and proposing the adoption of newer platform technologies.

New York, Ny, Us

Led technology improvement initiatives supporting business reporting and analytics for the consumer packaged goods industry. • Managed teams of product owners and technical personnel, developing on-prem, cloud and web-based solutions with data access and control across multiple data sources• Performed country specific configurations and deployments of proprietary application version releases across 26 countries• Successfully eliminated the dependency on third-party Rogue Wave libraries from more than 60 programs across primary reporting systems, reducing annual hardware licensing fees and costs

New York, Ny, Us

Led strategic technology and IT initiatives and analytics model development supporting the expansion of the company’s global footprint.• Directed multi-year programs consisting of global product owners and stakeholders, implementing new analytical models and enhanced functionality across all enterprise platforms and solutions, expanding the company’s global customer reach in existing and new countries while reducing costs, and ensuring a standard product offering• Developed robust and new complex analytics models for customer platform solutions improvement and enhanced usability• Facilitated infrastructure activities including OS upgrades, UNIX to LINUX transitions, and server allocations and deployment

New York, Ny, Us

Managed proprietary data source applications and software development lifecycles for software development and global IT migration teams.• Managed the Global IT Migration team, performing software development and deployment across 26 countries• Performed IT integrations across North America’s primary reporting and analytics systems with disperse data sources• Implemented newer technologies and platforms to improve proprietary applications, and coordinated third-party software evaluations, feasibility studies, vendor management, negotiation, procurement, transition, and training

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Certificate In Project Management

Associate Of Science - As, Accounting

Education record