Nancy Dugdale Email & Phone Number

Use tools and resources to complete the testing phase to ensure the software products are produced without bugs and other detectable software issues; Work in Azure DevOps and SQL; Work as part of a Scrum Team with Developers and Quality Assurance Analysts; Create and Record Demos of new features to share with the business and consumers.

Provided technical support with the training software, Canvas; Explained technical issues and training on how to use training software; Created training for live webinars and recorded videos on how to navigate through training and common technical issues; Preformed live webinars; Helped provide insight to the company on Canvas procedures and best practices; Located and corrected technical issues; Helped migrate into new training and operating systems.

Houston, Texas Area

Supervised program advisors and ensure we were providing superior customer service to all applicants and students who are enrolled in Texas Teachers; Provided guidance to the program advisors; Trained new program advisors; Resolved escalated issues quickly

Houston, Texas

Provided superior customer service to all applicants and students who are enrolled in Texas Teachers via phone, in-person, and email; Provided guidance to students to pursue their goals of becoming a teacher; Continued knowledge of TEA requirements; Processed transcripts for admission into the program; trained new program advisors on transcript processes

Houston, Texas Area

Consulted with companies worldwide in assisting them in building and consolidating their business; Recruited Directors and COEs; Researched and presented on new industries within Oil and Gas

Shreveport-Bossier City Area And Houston Area

Drove sales by overseeing the customer service through sale associates; drove and met Banana Republic credit card goals by training, counseling, and coaching sales associates; ensured successful service by interacting with customers and sales associates; maintained all Banana Republic policy procedures are met by performing a monthly service audit; Recruited, selected and developed retail talented sales associates

Shreveport, La

Provided professional communication in explaining difficult or complicated situations with clients and sales agents by providing efficient resolutions over the phone and via email; Employed time management skills to prioritize escalated problems and tasks; Worked on root problems and ensured that possible resulting problems do not recur; Provided presentations on training for new processing and new team members

Shreveport, Louisiana, United States

Drove sales by overseeing the guest service experience throughout the entire store; Provided team with orientation and training, counseling and coaching, and on-the-job support; Ensured great service by interacting with guests and team members; Recruited, selected and developed retail talented team members; Managed equipment