Nancy Cowen Email & Phone Number

Boston, Massachusetts, Us

Boston, Massachusetts, Us

Updated program and project management processes and tools at this medical device start-up to ensure the company was able to scale for growth. • Led the consolidation of company wide tools, including implementation of Microsoft Teams for communication and collaboration, Smartsheets for project management, and Jira for development. Implementation of Microsoft Teams ahead of the Covid-19 pandemic, allowed Lantos to seamlessly shift to remote work when the pandemic hit and meet committed development goals without delays.• Delivered a series of Agile learning sessions to shift the development team from waterfall to agile. This included reviewing the design controls requirements and recommending changes toward agility.• Designed and Implemented processes and tools (Smartsheet and Jira) for project prioritization, project planning, and product development.

Cambridge, Ma, Us

Led the Digital Process Automation (DPA) global development teams (US and India). Mentored team in instructional design and minimalist writing methods that focus on tasks and audiences. Drove improvements to project methodology and implemented Scrum. Reduced time to market for core Pega Platform and Robotics courses.• Reshaped and revitalized the DPA team into a scrum team. Empowered individuals to be autonomous in pursuit of continuous improvement and focus on delivering high quality product increments.• Facilitated workshops on minimalist authoring, assessment strategy, and Agile methodology that resulted in improved quality in shorter timelines.• Transformed team to Agile/Scrum methodology to align course development with product lifecycles.• Drove annual strategic initiative projects across technical and sales course development teams, resulting in successful adoption of XML authoring and e-Learning tools along with process improvement changes which aligned with strategic direction.• Shortened course release cycle from over a year following product release to less than 60 days.• Introduced modular content that can be created, released, and consumed as standalone training. • Achieved goals for NPS scores. Addressed feedback, applied corrective actions, and increased student appreciation of course and exam content. • Collaborated with stakeholders to redesign the Lead System Architect course from a single four-week course into a multi-modal learning path, which reduced time away from job by 50%.• Selected by executive management to participate in the Pega Certified Management Program (CMP), a program offered to high performers.

Morristown, New Jersey, Us

Working remotely, directed documentation and training development for Unified Communications solutions through multiple organization and process transitions. • Aligned requirements to organizational objectives, expense, and revenue targets.• Created project plans for requested and approved projects.• Exceeded content development targets by 30% in 2015, effectively transitioning team to a new methodology.• Contributed more than $4M revenue through delivery of the courses (e-learning, instructor led) and exams in the training portfolio.• Managed teams that included internal and contract members residing in diverse geographic locations. • Partnered with Project Management to establish product roadmaps.• Aligned with stakeholders and engaged subject matter experts to support projects.

Morristown, New Jersey, Us

Working remotely, created learning programs focused on needs of internal and partner sales channel. • Reduced time to credential by reducing formal curriculum length (from weeks to hours) and integrating informal learning opportunities (documentation, social media).• Introduced podcasts as an instructional delivery method (a leading-edge approach) which resulted in immediate guidance on new features for the sales team.• Led pilot project with internal team and external vendor to implement a Content Management System (CMS).• Defined CMS requirements, authored RFP, and recommended system that was ultimately purchased.• Led migration to a structured authoring environment using XML (DITA).• Merged two content models to form a single DITA-compliant model.• Guided the Transformation Team’s integration of product training development into the information solutions processes.• Planned organizational framework, staffing model, and change management.• Developed criteria for determining distribution of projects between US and India teams.• Led team that developed process, standards, and procedures to identify, hire, and evaluate learning vendors.

Morristown, New Jersey, Us

Managed, created, and maintained print and online documents for audio and web conferencing products. Hired by Spectel, Ltd. which was acquired by Avaya, Inc. in 2002.• Authored API Guides and helped engineering team author Javadocs.• Developed architecture to move to structured authoring.• Authored technical product documentation for platform and applications.

Maidenhead, Berkshire, Gb

Designed and developed courseware and documentation pertaining to programming, systems operation, and user documentation for the XML Production Publisher (XPP).

Designed and delivered documentation and training programs for Computer Aided Facilities Management (CAFM) and Computer Aided Design (CAD) software used at large universities.

Mba, Business Administration

Bachelor Of Arts - Ba, Psychology