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@dcr.virginia.gov
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2 phones found area 804
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Nancy Heltman is listed as Visitor Services Director at Virginia State Parks at Virginia State Parks, a with 137 employees, based in Richmond, Virginia, United States. AeroLeads shows a work email signal at dcr.virginia.gov, phone signal with area code 804, and a matched LinkedIn profile for Nancy Heltman.
Nancy Heltman previously worked as Visitor Services Director at Virginia State Parks and Operations Director at Virginia State Parks. Nancy Heltman holds Cmi, Business Administration And Management, General from Commonwealth Management Institute.
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AeroLeads found 1 current-domain work email signal for Nancy Heltman. Compare company email patterns before reaching out.
Over 30 years management experience in administration and finance including both the private and public sectors.Specialties: Customer service, human resources, marketing, budget, internal audit, development of policies and procedures. Significant experience with developing and managing social media campaigns and digital marketing strategies.
Listed skills include Social Media, Training, Social Media Marketing, Management, and 46 others.
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Richmond, Virginia Area
Reports to the Director of State Parks. Responsible for managing major program areas: Marketing, Volunteerism, Visitor Experience, Reservations, and Technology for the Division of State Parks. (agency changed title policy so this position is actually a promotion from my former position which had a Director title).
Responsible for oversight of administrative functions for Virginia State Parks including reservations, logistics, and serves as liaison between Division and agency central support divisions. Coordinate marketing for the Division. Developed and manage the Virginia State Parks social media campaign..Twitter: @VAStateParks http://www.twitter.com/VAStateParksFacebook: http://www.facebook.com/virginiastateparksBlog: http://blog.virginiaparks.orgWebsite: http://www.VirginiaStateParks.gov
Directed the daily operation of the Virginia State Parks Reservation Center, which makes 75,000 reservations and answers over 120,000 calls annually. Mediated all customer disputes related to reservation center operations as well as customers unhappy with their experience at individual parks. Resolved complex operational problems on a daily basis. Assisted as liaison between field staff, central office and customers. Hired, trained, scheduled, supervised, and evaluated up to twenty-seven employees. Directed computer operations for the Center including ad hoc reporting. Worked closely with proprietary software vendor on specialized data base software used by the Center. Monitored all financial transactions (collect over $3 million in revenue annually). Process paperwork for refunds. Audited integrity of credit card transactions and researched discrepancies. Directed monthly reconciliation of collected revenue to state accounting system and completed ATVs as required. Prepared revenue budgets for camping and cabin facilities by parks and monitored progress in meeting targets monthly.Major Accomplishments: Re-engineered call center to better serve the public through improved customer service and increased offerings including scripting, referral and up sales, and improved monitoring of calls. Spearheaded effort to revamp cancellation policy to reduce refunds and last minute cancellations. Proposed and coordinated implementation of major change to State Parks information provided over the Internet to increase information available to the public on parks and facilities. Served as division's Y2K coordinator. Implemented internet reservation system. Designed new training strategy and reduced training time for seasonal workers by 66%.
Accounting services and consulting.
Responsible for directing all administrative support for corporation operating sixteen convenience stores and several other businesses, with gross revenue of $10 million. Duties included supervision of all accounting functions (budgeting, receivables, payables, general ledger, financial statements, liaison with CPA firm and government auditors), personnel (hiring, training, payroll, record keeping, benefits, unemployment claims), business insurance, purchasing, computer support, and customer relations. Created a preferred customer marketing program. During tenure corporation grew from three locations to sixteen so it was necessary to design administrative support to operate in a rapidly changing environment. Developed all processes for reconciling daily deposits, managing automated fund transfers to and from vendors. Converted from manual record keeping to a computerized system and later to a PC based network. Developed decision packages on new acquisitions including preparation of packages to support financing requests. Liaison to three major oil companies for credit card processing and gasoline deliveries.
Database management, customer service, general administration, office support.
70 year real estate title searches, title insurance underwriting.
Other employees you can reach at virginiastateparks.gov. View company contacts for 137 employees →
Roseann Lintz
Colleague at Virginia State ParksStuart, Virginia, United States
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Gary Hartness
Colleague at Virginia State ParksRaleigh, North Carolina, United States
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Amanda Elmore
Colleague at Virginia State ParksClifton Forge, Virginia, United States
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Tom Kneipp
Colleague at Virginia State ParksCumberland, Virginia, United States
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Marceia Holland
Colleague at Virginia State ParksMouth Of Wilson, Virginia, United States
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Jesse Roof
Colleague at Virginia State ParksVirginia Beach, Virginia, United States
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Christopher Calkins
Colleague at Virginia State ParksPetersburg, Virginia, United States
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John Butler
Colleague at Virginia State ParksFarmville, Virginia, United States
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Jonathan Knauth
Colleague at Virginia State ParksStafford, Virginia, United States
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Michael Timms
Colleague at Virginia State ParksGreater Richmond Region, United States
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Special Skills: Computer Hardware and Software: Completed Maintaining and Troubleshooting PCs course, skilled in numerous word processing.
Activities and Societies: Debate Team, Kappa Delta Sorority
Quick answers generated from the profile data available on this page.
Nancy Heltman works for Virginia State Parks.
Nancy Heltman is listed as Visitor Services Director at Virginia State Parks at Virginia State Parks.
AeroLeads has found 1 work email signal at @dcr.virginia.gov for Nancy Heltman at Virginia State Parks.
AeroLeads has found 2 phone signal(s) with area code 804 for Nancy Heltman at Virginia State Parks.
Nancy Heltman is based in Richmond, Virginia, United States while working with Virginia State Parks.
Nancy Heltman has worked for Virginia State Parks, Write Way Systems, Diversified Businesses Company, Inc, Aegis Property Services, and First American.
Nancy Heltman's colleagues at Virginia State Parks include Roseann Lintz, Gary Hartness, Amanda Elmore, Tom Kneipp, and Marceia Holland.
You can use AeroLeads to view verified contact signals for Nancy Heltman at Virginia State Parks, including work email, phone, and LinkedIn data when available.
Nancy Heltman holds Cmi, Business Administration And Management, General from Commonwealth Management Institute.
Nancy Heltman is listed with skills including Social Media, Training, Social Media Marketing, Management, Public Speaking, Event Planning, Customer Service, and Marketing.
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