Nancy Horton Email & Phone Number

Auburn Hills, Mi

I was selected for a national internal project to audit Wage Loss Claims. I worked remotely utilizing multiple software; which included daily usage of a Web-based Workloss Tool, Share Point Sites and Microsoft Office Tools, plus weekly Skype meetings. * Recognized as a "Go To" person among peers on challenging claim issues. * My efforts resulted in ~ 50% error reduction in NY wage loss claims and increased documentation efficiency. * Ability to successfully maintain high productivity in a remote environment, which resulted in mangement recognition and receiving an award.

I managed eastern Michigan territory (Detroit Metro area). I actively participated in hundreds of settlement conferences, court-ordered facilitations, pre-trials conferences and trials. I used my negotiation skills to reach resolutions favorable for our Insureds and the company. * Developed professional rapport with circuit and district court judges, facilitators and defense/plaintiff council as a result of my realistic approach to claim negotiations.

*Managed Auto PIP, Property Damage and Special Investigation claims from inception to conclusion.• Investigated, inspected, analyzed and evaluated claims to determine coverage and liability exposures. Activities included photographing/documenting property damage and scenes, in-depth recorded statements, and neighborhood canvasing.• Researched statutes, ordinances and case law for applicability to specific claims.• Negotiated settlements with attorneys and claimants with excellent trial results.• Experienced negotiator at Facilitations, Mediations and Settlement Conferences.• Expertise in use of legal expense payment outside vendor program. • Member of mentoring committee that built and developed relationships within the organization and assisted newer Claim Representatives and other departments including Underwriting. • Excellent verbal and written communication skills.