Nancy Howard Email & Phone Number

South Burlington

Support, monitor, configure, test and troubleshoot Windows servers in a virtual environment to work in conjunction with Firebird databases on Linux servers. Provide system and end user documentation and training. Continuous commitment to achieving high customer satisfaction.

800 Hinesburg Road, South Burlington, VT 05403

800 Hinesburg Road, South Burlington, Vermont

The initial technical point of contact for the Product Support team and iSystems customers. Responsible for assisting with the administration of the iSystems environments, preliminary analysis of connectivity and performance issues, and working with the evolution database tools and management console. Maintain and develop technical documentation and is.

Colchester, Vermont

• Provided first line software and hardware support to users, as well as supporting tasks for both the PC/Network/Telecom group and the Programmer/Development group. Duties ranged from administrative to application and.
• Provided customer service to end-users by responding to telephone calls, email and personal requests to identify, research and resolve technical problems. Documented, tracked and monitored issues to ensure a timely and.
• Installed & maintained network user computers (PC and Mac) and telecommunications devices including desktops, laptops, iPhones/cell phones, iPads, meter reading handhelds, printers and pagers.
• Supported and maintained network user account information including rights, security, NTFS and share permissions, global policy objects and systems groups in an Active Directory domain.
• Evaluated new information systems, products or services. Performed upgrades as necessary.
• Prepared software documentation and training materials then conducted user-training sessions as needed.

Colchester, Vermont

• Responsible for the support, maintenance and repair of the network and telecommunications infrastructure, servers and end-user computing equipment at seven main facilities as well as the power generation plants.
• Supported data, voice and wireless network infrastructure and equipment including network equipment (hubs, routers, switches), Internet equipment (web, FTP servers), telecommunications equipment (PBX, Voice Mail.
• Configured, installed and maintained application, file and print servers.
• Supported and maintained network user account information including rights, security, NTFS and share permissions, global policy objects and systems groups in an Active Directory domain.
• Provided support to users on a variety of hardware and software issues. Documented, tracked and monitored problems to ensure a timely resolution.
• Installed and maintained user computing and telecommunications devices including desktop and laptop PC and Mac computers, desktop telephones, iPads, iPhones, cell phones, pagers and printers.

Bachelor Of Science (B.S.), Business Administration, Computer Science Minor

Associate'S Degree, Accounting

Education record