Nancy Jenkins Email and Phone Number

Customer-Centric Customer Success Manager with over 7 years of expertise in training and retention initiatives. As a strategic leader, I excel in devising solutions to complex problems for executive leadership teams, focusing on increasing overall productivity. My passion for transformative customer success experiences has enabled me to maximize efficiency and results for ScentAirTechnologies. With a proven track record of initiative and dependability, I have successfully reviewed and identified key insights for executive teams, preventing irreversible issues related to customer success project execution.Areas of Expertise:☑️ Risk Mitigation☑️ Revenue Generation☑️ Conflict Resolution☑️ Retention & Growth☑️ Account Management☑️ Systems Integration☑️ Stakeholder Relationship Building☑️ Data Analysis☑️ Project Management☑️ Training & Development:☑️ Executive Engagement☑️ Strategic PlanningSoft Skills:💎 Empathy💎 Foresight💎 Active Listening💎 Creativity💎 Organization💎 Innovative ThinkingProven Impacts:-Led our team in achieving 95% of our attrition goal for 2022 which was $1,000,000. - Lead and coach direct reports to achieve retention goals while meeting the 96% QA goal and the 97% efficiency metric.- Responsible for creating department KPIs and metrics to assist the company in saving $476,543 annually.- Improved companywide KPIs by over 40% in the second quarter of 2022 by introducingsolutions management techniques that spoke to addressing conflicts customers experiencedCustomer Success Strategies :1. Proactive OnboardingStructured Plans: Develop detailed onboarding roadmaps.Effective Training: Implement comprehensive virtual and in-person training.2. Data-Driven ManagementMonitor KPIs: Track customer health and at-risk accounts.Personalized Insights: Use data to provide tailored recommendations.3. Strategic EngagementRegular Reviews: Conduct business reviews for goal alignment.Advocacy: Create programs to turn customers into advocates.4. Efficient Issue ResolutionClear Escalation: Streamline issue escalation processes.Knowledge Base: Provide self-service tools and resources.I am committed to driving innovation, fostering organizational development, and achieving professional growth in customer success. Always eager to share insights and connect with others passionate about delivering exceptional customer experiences.For more information: nancyjenkins.simmons@gmail.com.