Nancy Maynard Email & Phone Number

Responsible for leading and coaching multiple agile based teams of engineers in the development of technical requirements, coding, testing and deployment of projects for proprietary Point-of-Sale system.• Led cross-functional team on various modifications to the Point-of-Sale (POS) system which resulted in fraud reduction of $7M annually.• Delivered enhancements to the POS system which resulted in expense savings of $1.5M annually.• Generated 5% reduction in the time required to execute Purchase transactions resulting in improved customer service.• Led POS development that enabled Macy’s to acquire/enroll 3M additional Star Rewards customers (goal was 2.5M) leading the Rewards program to achieve 51% of Macy’s total sales for 2018, by implementing new “Bronze” level loyalty program. • Guided multiple project teams on a project to provide customers with a seamless shopping experience across both Macy’s and the newly created Macy’s Backstage store concept.• Functioned as both a Project Manager and a People Leader over the course of my career as a Manager as processes and methodologies shifted.

• Key contributor in leading development for $20M loyalty-program project leading to $861M sales, as a result of 13.44M customers enrolling in the program. • Provided functional and technical design for initiatives that provided a higher level of customer service, reduced fraud and expense, and increased customer engagement.• Translated customer requirements, recommending system solutions and formulating detailed specifications from which programs are written.• Provided leadership in the analysis and design of software solutions for the point-of-sale application group.• Key contributor in achieving seamless rollout of hardware and software for 700+ stores after Macy’s acquired May Department Stores.

Various roles held, 1985 – 2006 (May Department Stores acquired by Macy’s Inc. in 2006)Key contributor to the development and implementation of a proprietary Point-of-Sale system which was deployed to 400+ department stores and 40,000+ registers. • Software Developer• Project Lead, Manager• Business Analyst (Functional and Technical).