Strategy and vision in preparation for new arena. Space planning and design for cutting edge event center. Service delivery, service time, customer experience, safety performance and net contribution. Operational readiness and transition plans to ensure forward momentum continues toward new arena. • Oversight and direction to support Calgary Flames, Calgary Stampeders, Calgary Roughnecks and Calgary Hitmen• Successful planning and execution of 107th CFL Grey Cup events•

Develop and drive CX programming to support healthcare, education, remote and corporate sectorsImplemented pitch platform for entrepreneurs to create opportunities for scale

Led post acquisition integration team to deliver coordinated sourcing savings of $8M savings year 1 and $12M annual savingsManaged cross-functional team to standardize processes in lodging, food and beverage, ground transportation and aviation operations resulting in enhanced guest experience, reduction of suppliers and annual cost savings of $20MDelivered cost savings and drove industry change by leading collaboration effort with industry partners in non-core services

Translated corporate strategy to individual franchisees to drive profit in individual stores by 5%Actively recruited franchisees and locations to increase system sales by leading 7 new openings and 2 new franchiseesDeveloped business plans with supporting execution plans to drive individual profit and enhance brand awareness including system wide rebrand

Collaborated with CFL, NHL, WHL and venue owners to design venue operation plansManaged TOP (The Olympic Partner) sponsor relationships and supply agreements to ensure brand protection and product placementDesigned custom menu solutions and delivered over 1.5M meals to support athletes, volunteers, workforce, dignitaries and ticket holdersDeveloped and executed transition plans for successful Paralympic Winter Games

Drove profit 60% ($400,000), and enhanced fan experience perception on quality of food and value, increasing $1.50 per fanDeveloped strategic sourcing plan inclusive of sponsorship deals to deliver $400K in food and beverage sponsorship salesRebranded concession design and offerings and developed service execution plans to support quick service delivering a less than 90 second transaction time

Produced $3 million in catering sales for high profile events including Rock the Vote, International Children’s Games, high profile community and corporate functionsDirected catering events for US Vice Presidential debate. Focused on hospitality issues for the media and broadcast, Vice Presidential candidates, sponsors and campaign donors. Coordinated efforts with the FBI, FDA, and Secret Service. Delivered over 10,000 meals and generated $135,000 in daily salesManaged all athlete, spectator, workforce and hospitality requirements for the 2004 International Children’s Games, Host City Cleveland, Ohio. Managed accommodation, village meals and all venue food and beverage services

Grew profitable business from $0 to $350,000+ per year. Successfully secured deals with local school districts that provided students credit for completion of programs Negotiated deals with leaders of high-profile organizations such as the Mayo Clinic and Baptist Hospital of Jacksonville, Florida – Over 10,000 employees completed programsLed team that trained over 60,000 students – delivered scuba diving classes, underwater photography, environmental education programs, transportation and lodging services, meals, and moreManaged all logistics, accommodation, transportation, group event coordination