Nancy Mulé Email & Phone Number

Harpers Ferry, WV, US

Contractor for the Securities and Exchange Commission (SEC). Develop and edit technical documents including SOPs, requirements, plans, reference guides, reports, workflow diagrams, and other content as needed. Establish and maintain document templates.Manage SharePoint projects from requirements through implementation and ongoing maintenance. Manage.

Contractor for the Department of Veterans Affairs (VA) Cybersecurity Operations Center (CSOC). Established the VA CSOC Knowledge Management team. Supervised the team and developed team standard operating procedures (SOPs).Developed and edited cybersecurity documents including SOPs, reference guides, workflow diagrams, newsletters, and other content as.

Martinsburg, West Virginia

Contractor for the Department of Veterans Affairs (VA) Cybersecurity Operations Center (CSOC). Established the VA CSOC Knowledge Management team. Supervised the team and developed team standard operating procedures (SOPs).Developed and edited cybersecurity documents including SOPs, reference guides, workflow diagrams, newsletters, and other content as.

Winchester, VA

Established American Woodmark’s first Technical Writing and Training team. Supervised and mentored all team members from entry-level to skilled writers and trainers. Performed strategic planning and scheduling, maintained standard procedures and templates, and led the team through technology and process changes.Developed documentation and training for.

Chantilly, VA

Developed all documentation for the Roku software, including online help and getting started guides, release notes, end-user license agreements, and administrator and deployment guides.

Developed the Documentation Configuration Management Database and related user documentation and training.Provided application support for an Oracle-based defect tracking system. Developed, tested, and implemented enhancements and bug fixes, and maintained API and user documentation.

Performed analysis and prepared and distributed technical reports. Received an Honorable discharge.