Nancy Ortiz Email & Phone Number

•Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences.• Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.• Maintain a working knowledge of consumer and business banking products and services including digital products and services.• Develops collaborative partnerships with branch team members and partners to best serve clients. • Opens new consumer and business accounts, completes service requests and submits credit applications.• Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs.• Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy.

Led a team of retail associates, driving performance to meet corporate objectives aligned with seasonal goals.Developed financial benchmarks by preparing daily, weekly, and monthly targets, analyzing sales trends, and tracking variances against historical data to optimize performance. Managed visual merchandising strategies, ensuring alignment with corporate expectations for seasonal trends, brand identity, and customer preferences. Maximized sales potential through effective resource allocation, strategic leadership, and fostering a motivated team environment. Recruited, trained, and developed staff to maintain high levels of engagement, productivity, and alignment with company values. Adapted leadership and interpersonal approaches to inspire individual and team success, while reinforcing brand standards. Maintained impeccable store presentation, ensuring both staff and displays consistently met the highest standards.

As an assistant stylist, I played a key role in supporting the head stylist to ensure a seamless workflow during photoshoots and events. My responsibilities included sourcing and organizing wardrobe pieces, making last-minute adjustments to outfits, and ensuring models were perfectly styled and camera-ready. I also handled the meticulous prep work required before each shoot—such as steaming, arranging accessories, and coordinating looks—and ensured everything was properly organized and restored at the end of the day. This role demanded strong attention to detail, quick problem-solving, and the ability to anticipate the stylist’s needs to keep the creative process running smoothly.

As a manager for GUESS it is my duty to have outstanding customer service, help increase as well as exceed our stores and personal sales goals, help style about 500 customers a day, promote new product within the shopping experience, hold team accountable to company expectations, adjust all accessories including bags and shoes to make sure they are presentable to the public, hire train and retain new associates, and communicate with the product development team on what we should see or what is not doing well within our store

As a freelance dresser, I worked with a production company to manage and prepare outfits for models across high-profile fashion events, including LA Fashion Week, new line launches for Neiman Marcus, and holiday specials. My responsibilities included organizing, labeling, and coordinating all outfits, accessories, and shoes to ensure smooth and efficient preparation backstage. I worked closely with designers and stylists to maintain the integrity of each look, addressing last-minute adjustments as needed. Additionally, I ensured models were dressed promptly and runway-ready for each segment, facilitating seamless transitions throughout the events. This role required strong attention to detail, time management, and the ability to perform under high-pressure situations.

Process customers transactions in a timely manner while delivering outstanding customer service as well as exceeding my daily sales goals