Nancy Ortiz Email and Phone Number
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Nancy Ortiz personal email
I have over 15 years of experience in comprehensive program development, implementation, and evaluation. I’ve worked for over 8 years in healthcare improvement transforming healthcare delivery system processes and outcomes. I have extensive experience with incorporating quality standards across a healthcare system and developing infrastructure to sustain the reliability and efficiency of that system across clinical and functional areas. I have content expertise on health care quality requirements and reporting for the National Committee on Quality Assurance (NCQA) and the Center for Medicare and Medicaid Services (CMS). I have superior communication skills to effectively facilitate collaboration and advancement of initiatives with a spectrum of stakeholders including physicians, clinicians, IT, executive leadership and health care consumers.I have proven expertise in employing Rapid Improvement Methodology/PDSA and LEAN/6-Sigma techniques to embed and sustain quality, reliability and efficiency in healthcare systems and work flows across clinical areas. Breakthrough performance improvement in transforming healthcare delivery system processes and outcomes; proven success in program implementation and sustainability demonstrated by successful user-adoption across the enterprise and sustained program fidelity. Leadership experience managing teams, employee goal-setting and conducting performance reviews to ensure team goals and performance support the organizational mission. Application of health behavior change and adult education theory to educational materials and in-person and online training opportunities for physicians, clinicians, business partners and laypeople.
Kaiser Permanente
View- Website:
- kaiserpermanente.org
- Employees:
- 120876
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Executive DirectorKaiser Permanente Jun 2022 - PresentRockville, Maryland, United StatesIn partnership with our IT, business and clinical partners will deploy KP's enterprise-wide provider data solution-- Common Provider Data Management 2.0. With accountability for the migration of fourteen disparate and aged systems into a single enterprise solution that will achieve enterprise-level standardization, operational excellence through data quality and process improvements, enablement of new business opportunities through enhanced provider network and product functionality, and retirement of aging regional provider management systems.
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Managing DirectorKaiser Permanente - Mid-Atlantic Permanente Medical Group (Mapmg) Jul 2018 - Jun 2022Rockville, MdDirect critical performance and quality improvement efforts for MAPMG as part of the Kaiser Permanente of the Mid-Atlantic States integrated care delivery system. -
Director Of Quality ImprovementKaiser Permanente - Mid-Atlantic Permanente Medical Group (Mapmg) Jun 2014 - Jul 2018
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Senior Project ManagerKaiser Permanente - Mid-Atlantic Permanente Medical Group (Mapmg) Sep 2011 - Jun 2014Rockville, Md• Coordinate and implement clinical quality improvement opportunities involving Healthcare Effectiveness Data and Information Set (HEDIS) measures with internal stakeholders, regulatory agencies, members and clinical providers.• Understand and maximize the features of customized electronic health record (Epic) to design plans for data gathering and analysis; • Translate data analysis, workflows, requirements, issues, and ideas into effective strategies and action plans. • Develop and propose specific implementation plans, execute on approved plans, and develop performance metrics to evaluate the effectiveness of actions implemented. • Track project milestones and deliverables and effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. • Proactively manage changes in program scope, identify potential crises, and devise contingency plans. • Negotiate time commitments and resource allocation, assigning tasks and responsibilities to appropriate personnel.• Coach, mentor, motivate and supervise team members, and influence them to take positive action and accountability for their assigned work.• Build, develop, and grow any business relationships vital to the success of the work; acting as a liaison, problem solver and facilitator.• Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining desired results.
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Program Manager Population Care ManagementKaiser Permanente Mar 2008 - Feb 2012• Facilitate development and maintenance of care management programs exacting to National Committee for Quality Assurance (NCQA) guidelines, including Healthcare Efficiency Data Information System (HEDIS) standards, and CMS requirements for healthcare providers. • Collaborate with Information/Technology teams to develop, revise and maintain clinical content within Epic HealthConnect application to meet internal clinical practice guidelines and mandatory standards for NCQA & CMS.• Work with interdepartmental teams to develop, implement and monitor fidelity of work flows• Develop and oversee testing activities for population care management programs to ensure data accuracy, reliability and applicability to business needs and priorities.• Identify program improvement opportunities that will increase efficiency in the delivery of quality care and employ LEAN/6-Sigma and Rapid Improvement methodologies to address those opportunities.• Actively engage multiple departments to ensure the success of program implementation including but not limited to: Quality, Information/Technology, Sales and Marketing, Utilization Management, Analytics, Pharmacy, Nutrition, and other regional and national entities.
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Program Manager, ErasAamc Jan 2003 - Mar 2008• Managed the Electronic Residency Application Service (ERAS) marketing initiatives for graduate medical education which grossed $30 million per year.• Conducted detailed analyses of customer requirements, program success, competitive landscape, and provided appropriate strategy development to stakeholders.• Researched market trends and best practices to identify client needs that could be met within existing programs, or by new complimentary services.• Developed and executed marketing strategies for client retention and acquisition for expanding the client base via online and partnership channels based on emerging and current market research.• Actualized and managed metrics to track program performance using customer retention and acquisition statistics, satisfactions surveys, analysis of historical data, tracking of client usage and financial data.• Engaged internal program staff in implementing strategies to manage and assess the operationalization of metrics for internal and external program performance, effectiveness and efficiency.• Developed marketing and communications packages that highlighted program efforts to address client needs and program developments.• Enhanced brand integrity through new and revised marketing collateral, promotion of brand recognition in emerging markets and internal standards around consistent brand utilization. -
Program ManagerStudent Advantage Sep 1999 - Jan 2003• In one year increased sales $300,000 and improved overhead costs by $265,000, and achieved 97% client retention for out of 600 member client base.• Increased circulation by 30% and introduced a new marketing piece that increased response rate and average order by 2% and 8% respectively.• Conducted program development and analysis, recruited program sponsors and employees, forecasting production needs, planning logistical aspects vital to successful distribution.• Administrative responsibilities include creating and revising marketing pieces such as corporate and consumer sales brochures, displays, and various advertisements with a circulation of 1.6 million.• Managed current year budget expenses, evaluated cost effectiveness opportunities and forecasted budget needs based on mid-season assessments and previous period conclusions.• Handled customer response, revenue accountability, product quality and costs and tracking inventory of products and printing materials.
Nancy Ortiz Skills
Nancy Ortiz Education Details
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Community Health Education -
Biology
Frequently Asked Questions about Nancy Ortiz
What company does Nancy Ortiz work for?
Nancy Ortiz works for Kaiser Permanente
What is Nancy Ortiz's role at the current company?
Nancy Ortiz's current role is Executive Director at Kaiser Foundation Health Plan.
What is Nancy Ortiz's email address?
Nancy Ortiz's email address is no****@****amc.org
What schools did Nancy Ortiz attend?
Nancy Ortiz attended Harvard Business School Executive Education, University Of Maryland College Park, University Of Virginia.
What are some of Nancy Ortiz's interests?
Nancy Ortiz has interest in Arts And Culture, Health.
What skills is Nancy Ortiz known for?
Nancy Ortiz has skills like Healthcare, Program Management, Healthcare Information Technology, Leadership, Program Development, Data Analysis, Project Management, Healthcare Management, Ehr, Strategic Planning, Public Health, Training.
Who are Nancy Ortiz's colleagues?
Nancy Ortiz's colleagues are Ron G, Raquel Torres, Rn, Gonzalo Vargas, Anne Lemoine, Rochelle Andrews, Omar Guevara, Will Harper.
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