Nancy Thomas Email & Phone Number

Dallas, GA, US

Marietta, Georgia, United States

- Acts as Product Owner of backend financial systems supporting Aaron’s Accounting, Treasury, and Merchandising departments - Determines strategic roadmap to meet the demands of multiple business owners - Translates roadmap into backlog items and prioritizes for development - Serves as a liaison between business/product needs and development - Works with.

Kennesaw, Georgia, United States

- Prioritizes backlog, plans sprints, runs Agile ceremonies, and creates long term strategic roadmap- Manages team of Developers and Quality Assurance staff - Works directly with team to manage projects, develop new functionality, test for quality assurance, facilitate stakeholder approval, and coordinate delivery- Maintains relationships with Business.

Kennesaw, Georgia

- Researched user requirements for enhancement requests- Worked with Business Owners and Stakeholders to prioritize backlog- Coordinated delivery of code releases Ran Agile ceremonies including sprint planning, retrospective, and daily standups- Built relationships with other teams to facilitate communication and transparency of work on cross-functional.

Greater Atlanta Area

- Plans, prioritizes, and coordinates all projects for release- Lead Designer for projects creating detailed design documentation and client documentation- Manages all client communication for Client Services and assists with event planning- Researching and identifying ways to improve clinical documentation for greater client usability

- Supervises Design, Quality Assurance, and Documentation- Lead Designer for majority of projects, which includes creating Test Plans and Client Documentation- Coordinates all release content while balancing appropriate resources- Reviews/Maintains Production process to ensure efficiency while producing quality software- Manages quarterly client Q&A calls.

- Established leadership role within the group and mentored staff- Produced timely results on urgent and high priority issues- Assisted with Production in terms of design, client documentation, and quality assurance testing

- Provided expert customer support by troubleshooting software errors- Communicated with clients via phone/email to provide necessary instructions to achieve resolution- Created client documentation to assist with training clients on new and existing functionality

- Point of contact for 45 client sites and directed incoming calls/cases to appropriate staff for resolution- Assisted with initial case research, copying files, and client communication