Nancy Pugh Email and Phone Number

● Supervised 6 full-time & 3 part-time employees in environment of constant growth and change, supporting HR functions such as recruitment/hiring, annual performance reviews, random drug testing, background checks, and use of on-line payroll system.● Led on-boarding process for new program participants monthly, providing program orientation and relevant training and support.● Managed application and approval process, education, home sales, and pre-closing preparation for over 800 families in 12 years.● Wrote, reviewed & revised program policies and procedures, responding to organizational changes and ensuring regulatory compliance.● As recent demand for homeownership grew, managed dramatic influx of Homebuyer applications and subsequent program modifications to assess applicants’ need for housing.● Developed and maintained relationships with families from different socio-economic backgrounds and more than 20 different countries and was seen by them as a safe and trusted ally and advocate.

● Coordinated quarterly homeownership classes, recruiting and retaining presenters, developing curriculum and growing schedule from 4 to 10 weeks.● Provided budget counseling as necessary to ensure families were ready for homeownership.● Executed sales contracts and set affordable mortgage terms.

● Served as staff liaison to Family Selection Committee (volunteer sub-committee of Board of Directors), overseeing approval of approximately 60 families.● Processed homebuyer applications, gathering documentation, calculating income and debt-to-income ratios, obtaining VOEs/VORs, and performing credit report analysis.