Healthcare consultancy and executive coaching practice with focus on improving healthcare outcomes and helping leaders grow and overcome challenges to maximize impact and satisfaction.

Directed delivery and outcomes of healthcare services for county through strategy and execution in process, quality, culture, cost control, staffing, performance improvement and team leadership. Built, coached and led team of nurses, dieticians, health educators, administrative assistants and multidisciplinary COVID-19 ad-hoc response team. Oversight of diagnostic and treatment clinics, budgets and grants of over $1M, and state and federal regulations. Executed COVID-19 emergency… Show more Directed delivery and outcomes of healthcare services for county through strategy and execution in process, quality, culture, cost control, staffing, performance improvement and team leadership. Built, coached and led team of nurses, dieticians, health educators, administrative assistants and multidisciplinary COVID-19 ad-hoc response team. Oversight of diagnostic and treatment clinics, budgets and grants of over $1M, and state and federal regulations. Executed COVID-19 emergency preparedness plans; recognized as pivotal leader by New York State Department of Health for COVID-19 leadership. Show less

Affordable care, quality and cost control within population health and wellness initiatives. Managed team of 7 nurses, social worker and medical analyst, trained care managers and consulted with interdisciplinary teams and external partners. Initiatives spanned care management of members with chronic and complex medical condistions, quality program development and cost containment.

Senior clinical and administrative leader of Magnet-designated non-profit 23 hour outpatient surgery center offering orthopedic, spine, general, GYN, vascular, GU, ENT, pediatric, cosmetic surgery and pain management. Hired a year before the opening to build, open and lead center, ensuring out-of-the-gate results. Built and led staff of 65, over 100 physicians and $75M budget. Reported to Director of Surgical Services at St. Joseph's Hospital Health Center. Successfully created and… Show more Senior clinical and administrative leader of Magnet-designated non-profit 23 hour outpatient surgery center offering orthopedic, spine, general, GYN, vascular, GU, ENT, pediatric, cosmetic surgery and pain management. Hired a year before the opening to build, open and lead center, ensuring out-of-the-gate results. Built and led staff of 65, over 100 physicians and $75M budget. Reported to Director of Surgical Services at St. Joseph's Hospital Health Center. Successfully created and executed vision and strategy to achieve 100% overall patient satisfaction, a minimal of 95% satisfied physicians and 98% staff retention within first 3 years. Achieved aggressive start up goals and led center through growth over 15 years.Center received the Press Ganey National Summit Award for 3 consecutive years (2010-2012) for ranking among the top 5% of ambulatory healthcare facilities in the nation. Sustained 99% Patient Satisfaction for 20+ consecutive quarters.Achieved greatest market share among hospital-owned ambulatory surgery centers within CNY and met or surpassed annual financial goals since 2004 through exceptional physician satisfaction.Created a culture of patient safety and excellent clinical outcomes measured by one sentinel event over 15 years, and low medication error rate with zero negative patient outcomes. Show less

Nursing Progression at Auburn:Perioperative Services SupervisorPatient Education CoordinatorClinical Care CoordinatorSenior Clinical Evening SupervisorCritical Care/ Emergency Care Nurse