Nancy Rich, in her role as a business development professional, works with clients to transform their information technology strategies into “real-world” solutions that enables them to compete more effectively in digital markets. She has held high exposure roles with her client-base aligning to: state and local governments, non-profits, healthcare, education and retail & consumer packaged goods.Nancy exceeds clients’ expectations by leveraging her broad-base experience in all phases of solution development. She possesses a keen ability to build and strengthen client relationships by understanding their business problems to create sustainable information technology strategies and transformation roadmaps with a human-centered focus.In addition, Nancy brings subject matter expertise in several practices including Enterprise Resource Planning (ERP) Assessments & Design, Design Thinking, and Business Process Redesign.► ERP Assessments & Design. Nancy evaluates information technology environments and application portfolios, including ERP, to understand clients’ business needs and assess readiness to refresh its approach to “information technology”. Her assessments delivers a value-add approach where clients need to standardize, integrate, and streamline its business operations to gain efficiencies and most importantly, provide access to “real-time” insights into their business.► Design Thinking. Her assessments can at times include the method of design thinking, an approach where Nancy collaborates with groups of client stakeholders to solve complex problems and develop revitalized approaches to adopt new business solutions, such as adoption of digital technologies.► Business Process Redesign. Nancy’s assessments & design can often lead to solutioning client stakeholders’ ideas into “real-world” solutions using such tools as: business process analysis, user stories aligned to future business process redesign, and rapid prototyping and design.