To work in a reputed organization having a motivating and challenging work environment, which will help me to grow as an individual and strengthen my career and mutually benefit the organization as well.• Introducing new rules and strategies and ways of working together to team members.• Supervising the day-to-day operations in a team.• Giving verbal and written directions to members on how to complete tasks.• Conducting team meetings to update members on best practices and continuing expectations.• Handles and resolves escalated inquiries.• Need to take calls in escalated cases to client and take appropriate answers by client and again process cases accordingly.• Handled customer calls and responded to queries about services, product, and billing.• Worked to address all customer concerns in timely and effective manner.• Provide feedback of employee and or team performance to supervisor and or manager.• Manage team workload distribution and structure to ensure consistent good performance.• Consistently and effectively implement performance Management Process as leadership tool to help employees maximize their performance.• Responsible to day-to-day productivity report of whole team of their performance and need to share manager and whole team.• Performs other duties as assigned by manager.• Managed designing, developing, integrating, testing, and maintenance of existing and new business applications.
